Quality Development Consultant
- NFU Mutual
- Full Time
- Bristol
- £45,000
Job Description
Quality Development Consultant
About the role
As a Quality Development Consultant, you will play a crucial role in influencing and monitoring the performance of NFU Mutual Agents across the South West region. Your primary responsibility will be to ensure that the sales of NFUM products and services meet the required quality and regulatory standards. By promoting best practices, you will provide excellent service to our customers and minimize breaches and complaints. You will be an integral part of a dynamic regional sales team, while also working independently and one-on-one with our partners in the NFU Mutual Agency network.
Your activities will include supporting and overseeing new Agents to ensure they receive training, monitoring, and sales support. You'll also monitor, assess, and coach existing agents to achieve the required standards of competence. Additionally, you will analyse, proactively identify, report, and escalate common or systemic quality risks and issues. This will involve influencing and supporting the shaping of national development solutions or risk mitigation actions to protect customers and NFUM's reputation. You'll complete Agency Training & Competency audits to gain control assurance and ensure that remedial actions are identified and agreed upon to meet compliance requirements will also be part of your role.
This varied and interesting role requires you to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development, and Head Office colleagues. You will ensure effective collaboration across the regional team and that all General Insurance Training and competence requirements are met within your Agencies. Additionally, you will be involved in delivering one-off projects and activities as required.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook.
About you
You'll have a solid background in Insurance or Financial Services. You'll possess the ability to complete audits within a regulated environment and have experience in compliance and sales.
Strong attention to detail is essential, along with excellent feedback and coaching skills. You should be adept at managing conflict and demonstrate resilience in challenging situations.
Ambition is key, and you should have strong organisational skills to manage your responsibilities effectively.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
