Admin Patient Flow Coordinator Emergency Department (Out of Hours)

For more information on the Job Description and Responsibilities please click the link below. More detail about the role Previous applicants need not apply. This is an exciting opportunity to support the out of hours Admin team in the Emergency Department We are looking for an enthusiastic and motivated person to join the Emergency Department administration team as a Patient Flow Coordinator. This vital role works alongside our Medical, Nursing and Site Management teams to co-ordinate the activity within the Emergency Department. You must have outstanding communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to deal with confidentiality issues and be able to provide excellent customer care service. It is vital that patients details are accurately recorded, and the relevant documentation is created to support safe patient care. Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from excellent team working. This role would suit someone who has exceptional interpersonal skills, is proactive and looking for a challenge. The successful candidates will demonstrate the ability to remain calm under pressure and have experience of dealing with the general public, and with difficult/distressed people. A flexible approach to work and an understanding of working in a busy environment with minimal supervision are also essential. If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you. Working Pattern: 18 hours per week. Week 1: Monday 18:00 - 00:00, Thursday 18:00 - 00.00, Saturday 12:00 -18:00 and Sunday 12:00 - 18:00 Week 2: Friday 18:00 - 00.00, Saturday 18:00 - 00:00, Sunday 18:00 - 00:00 Week 3: Tuesday 18:00 - 00:00, Wednesday 18:00 - 00:00 Interview Date: Monday 2nd December 2024 For further information please contact: Harriet Finch; Admin Line Manager on 01392 402549 or [email protected] As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

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