Admin Team Lead for TRC

Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services. Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use. Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Set expectations regarding levels of customer services and ensure all staff understand these and maintain them. Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services. Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.

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