Administration Manager

Job title: Administration Manager Salary: Competitive Hours: Predominantly Monday-Friday, 37.5 hours per week Location:Nottingham Specialist Imaging Centre Our Administration Managers are a vital part of the InHealth team and they are responsible for ensuring our administrative teams provide the best customer service from initial telephone booking through to arrival at site. You'll work alongside clinical and non-clinical colleagues in our dynamic and fast-paced sites to ensure the function delivers a professional and patient-focused service. What you will do: As an InHealth Administration Manager, you will oversee the day to day operations of the department, and professionally manage and lead the administrative team to execute a broad range of tasks and functions, contributing to the delivery of a high-quality imaging service. What you are responsible for: Managing the rota for the administration team Understanding the administration tasks and processes in full, being prepared to step in and cover the role of patient administrator Overseeing all day to day activity for the administration team and remaining knowledgeable and up to date on all InHealths processes Leading on and being actively involved in all recruitment required within the administration team Designing and delivering structured induction and training programmes for all new administration staff Maintaining up-to-date training, appraisal and PDP records for team members Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the Imaging Manager Compiling reports required by the Imaging Services Manager or Head of Ops Participating in and leading audits Ensuring that clinically validated appointments are booked appropriately Facilitating efficient patient scheduling and throughput to maximise capacity Ensuring all patients are invoiced promptly and accurately Ensuring imaging data and reports are distributed to patients or referrers Maintaining stock control Overseeing the completion of month end administrative procedures Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account Maintaining a clean and safe working environment Complying with ISO standards in respect of information security management Supporting escalated disciplinary and grievance concerns Reporting all incidents and complaints in line with company policy. We are looking for someone who is: A passionate and committed leader that can motivate, encourage and communicate Skilled in administration processes and proficient with Microsoft packages Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively Have a professional and cooperative attitude even when under pressure A good listener with an ability to present information in a logical manner Able to demonstrate an appreciation of patient care and confidentiality Knowledgeable in health & safety, infection control and data protection Accurate with excellent attention to detail Flexible in their working patterns to fulfil clinical requirements and be willing to work across a weekend if required. You should apply if you have experience: Of co-ordinating team rotas and managing individuals' performances Working within a customer or patient focused environment In leadership or management of a team Using Microsoft packages and other IT systems Being involved in the recruitment and selection process Training and developing direct reports to achieve professional development General office finance procedures such as invoicing and taking payment Using effective communication skills to demonstrate patient care and motivation of team members Working with multi-skilled colleagues as part of a multi-disciplinary team.

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