Administrator
Job Description
Job summary
We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.
Main duties of the job
1. To provide administrative and office support to our School Health Team.
2. The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner, as well as IT and keyboard skills and general office duties, including confidential filing, ordering of goods, faxing and photocopying of sensitive information. The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes when required.
3. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
Reporting directly to the Admin Manager/Supervisor
First point of contact within the admin team for the clinical team leaders
Be the front line contact for the School Health Service. Communicate professionally and effectively with all service users (children, young people, parents / carers), the general public and all internal and external agencies both verbally and non-verbally in a timely
Liaise with colleagues at all levels both within the team and across other agencies and organisations.
Use own initiative when prioritising voice mail messages, ensuring that all are responded to in a timely manner
Transfer relevant information to all health and social care providers as requested by School Health or Line Manager.
Provide accurate, up to date, non-clinical information directly to service users.
Attend and contribute to departmental/team meetings.
Adapt communication skills to deal with pupils/ parents / carers who may have hearing, visual or language/cultural barriers and cognitive disabilities
Maybe exposed to verbal aggression over the phone, and often communicate with people angry or upset in a sensitive situation which will be dealt with appropriately and professionally using listening skills and ensuring that our comments are perceived in a professional and accurate way
Liaising with Child Health Department to inform of children new to the country, ensuring all information obtained is relayed complete and accurate.
Person Specification
Qualifications
Essential
- oGCSE/NVQ2 or equivalent, or equivalent work based experience
- oComputer literate
Knowledge/Experience
Essential
- oGood keyboard skills.
- oAbility to plan, prioritise and schedule work.
- oEffective communication and interpersonal skills.
- oAbility to work with attention to detail.
- oAbility to work effectively within teams.
- oAbility to work on own initiative, without direct supervision
- oAbility to deal with sensitive issues with tact and diplomacy.
- oAbility to demonstrate a positive attitude to service users, carers and staff.
Values
Essential
- oContinuous Improvement
- oAccountability
- oRespectfulness
- oEnthusiasm
- oSupport
- oResponsive to service users
- oEngaging leadership style
- oStrong customer service belief
- oTransparency and honesty
- oDiscreet
Skills
Essential
- oInputting at keyboard for most of the day; lifting, sorting, filing, general handling of case records; pushing trolleys with patient notes.
- oHigh concentration levels are required as dealing with patient information at all times and accuracy is paramount.
- oYou will often be dealing with sensitive information and emotionally charged telephone calls from families with frequent exposure to distressing and emotional circumstances.
- oYou may be asked to work across different sites to cover sickness & annual leave
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Yew Tree Health Centre
Berryford Road
Liverpool
L14 4ED
