Airdesk Operations Coordinator (Dispatcher)
Job Description
Perform day-to-day operational activities of the TCAA Airdesk, to support responsive mobilisation of TCAA aircraft and promote continuous improvement Engage and work cohesively with CPTs and TCAA Pilots to enhance service delivery Liaise closely with Crew Members and TCAA Pilots throughout TCAA tasks (pre, during and post) Liaise with hospitals, landing sites, airports, ambulance services, police, etc Proactively manage changing proprieties on a daily basis to ensure tasks are completed Communicate effectively and problem solve when issues arise whilst closely liaising with relevant teams Promote positive Crew Resource Management Continuous process improvement and administration activities Ensure Key Performance Indicators within the service are met, whilst providing feedback on breaches Provide statistics and reports on TCAA data Embrace new procedures and changes Raise incident report when required Complete general administrative tasks asrequested by the Airdesk Team Leader and Head of Operations Additional Comply with appropriate Personal Protective Equipment (PPE) requirements Comply with appropriate Infection Prevention & Control (IPC) requirements Adhere to Social Media Policy, always representing TCAA professionally Actively promote the work of TCAA when any appropriate opportunities arise Participate in charity fundraising activities including base visits Undertake any other duties, which may be reasonably required
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