Assistant Manager - GP Surgery

The following are the core responsibilities of the Assistant Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Manager is responsible for: a. Supporting the Senior Management Team (SMT) in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times c. Supporting the administrative elements of QOF & Enhanced Services, Guiding the team to reach QOF / ES targets d. Implementing systems to ensure compliance with CQC regulations and standards e. Acting as the lead for recruitment for non-clinical roles including pre-employment checks and DBS with support from the Office Manager & SMT f. Evaluating, organising and overseeing the staff induction programme g. Implementing and embedding an effective staff appraisal process h. Implementing and embedding an effective practice and staff development plan for all non-clinical staff whilst maintaining a robust training record i. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare j. Support with the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues k. Actively encouraging and promoting the use of patient online services l. Updating and acting as the focal point for the practice website and social media sites m. Guiding staff and developing searches and audits on the clinical system n. Reviewing and updating clinical templates ensuring they relate to current practice o. Marketing the practice appropriately to ensure patient population is stable or increasing and managing the registration and deduction process p. Ensuring the staff implement the practice wide approach to the management of all patient services matters q. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders r. Manage and develop the clinical room and session rotas s. Support with developing and implementing the admin staff rotas t. Support with the training and development of the Office Manager u. Maintain an overview of the clinical system workflow tasks Secondary responsibilities In addition to the primary responsibilities, the Assistant Manager may be requested to: a. Deputise for the members of the senior management team (SMT). (PM/DPM/OPM) as requested b. Lead the management of the Patient Participation Group with support from Office Manager and Senior Management Team c. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level d. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required with support from the SMT e. Monitor and disseminate information on safety alerts and other pertinent information f. Support with the maintenance of the significant event database, providing advice to staff and briefing the team at meetings as required g. Support with identifying trends and devise solutions to reduce risk and repeated occurrences of significant events h. Support the Practice in the reviewing and updating of practice policies and procedures i. Support the practice and management team with continuous improvement and change initiatives

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