Business Intelligence Analyst

JOB PURPOSE As a Business Intelligence Analyst, you will be responsible for working on large reporting projects, smaller ad-hoc queries, working with both internal teams and local commissioners, and supporting continuous improvement within the Analytics team through improvements to reporting processes. You will be an expert in the analysis of complex datasets and data you have mined from databases and/or data warehouses. You will have the appropriate skills to design, develop, generate and maintain reports and dashboards. You will demonstrate your attention to detail, check the accuracy of your reporting, and have a flare for deriving new insights and conclusions to help guide business decisions. Working directly alongside customers, you will be required to support them with your dashboards and to help them achieve insights into their delivery. As such an understanding of, and experience in primary care, is crucial to being able to effectively communicate with the audience. You will be an excellent communicator and problem solver with an ability to work effectively in a demanding operational environment. Main Responsibilities Reporting Plan and organise complex tasks and activities (liaising with external parties as required) and make adjustments when necessary to ensure work is completed on time. Tight deadlines whether internal or external have to be strictly adhered to as late submissions could impact on performance management and patient care. To work across teams to develop and maintain information and performance monitoring systems to support PowerBI dashboards, providing analysis in a timely and accurate way. To develop and update procedures as and when required. Review and update where necessary working practices in connection with data analysis and data quality To maintain a good understanding of reporting and performance issues across activity at Taurus and PCA and work with departments and localities to improve and develop the services. General and Strategic To have an understanding of the strategic direction for information and performance and how the department contributes to the overall objectives of the organisation. To support colleagues as required ensuring performance issues are addressed in a timely way. Supporting colleagues to critically review appraise and validate the organisations performance ensuring this is completed in accordance with our KPIs, DH guidance and internal procedures, within tight timeframes. Prioritise issues, conduct the initial information/data gathering (constituting working groups with appropriate representation from across the organisation when required), analyse results, conduct wider consultation and appraise solutions. Engage with, and ensure appropriate engagement from, other departments within corporate services (e.g. finance department, clinical governance, Human Resources). Review and update working practices in connection with data analysis reporting. To explore Robotic Process Automation for use internally and for wider General Practice To support with digital programmes where appropriate Data Analysis To develop PowerBI dashboards by identifying areas of poor performance and working with departments and the Informatics teams to resolve problems and implement processes. To be aware how working practices within the Department impacts on data quality for the organisation. To work with the Performance Team and other colleagues to develop and maintain basic information management systems, providing analysis as required in a timely and accurate way. The post holder must work to strict protocols for the release of information and must adhere to our policy on confidentiality and other related governance policies. Review and update where necessary working practices in connection with data analysis and reporting. To discuss with customers their information requirements and format of end product to ascertain best practice for extracting required data and use of information by customer. To carry any other appropriate duties as required. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

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