Cancer Pathway Navigator & Admin support

The lower and upper GI STT service have developed a pathway for the 2WR referrals for suspected colorectal cancer to meet the 28 day to diagnosis pathway. The post holder will be joining a dynamic, well organised andefficient team committed to delivering high standards of care to this group of patients. To prioritise and efficiently organise own workload on a daily basis to ensure all tasks are completed in a timely manner. To independently prioritise and manage own workload to ensure an efficient service is provided, being flexible and adaptable to change To ensure that all appointments are booked in a timely manner to keep within the pathways targets To liaise closely with all the Nurses, Consultants and all users of the service to ensure that good communication is in place. To monitor Trust systems and ensure that test results are acted upon in a timely manner. Planning and booking virtual clinics to ensure results are acted upon in a timely way, and to monitor the 28day to diagnosis pathway Audio typing of letters to patients as dictated by the Straight to Test team within the expected turnaround time for 2ww pathways and delivering of the 28 day diagnosis. To be responsible for typing patient and professional correspondence from the Cons 2ww clinics / STT assessment clinics and results of diagnostic tests. To liaise and negotiate with the patients, (by phone or in person) booking suitable appointments within the allocated timescale. Making sure all relevant information is sent out within specified timescales. Ensuring all imminent outpatient appointment offers have a valid outcome i.e. patient accepted/declined. This will involve telephone contact with patients. to manage appointment dates. Implement choice at National standards via the choice programme. To be responsible for ensuring that if patients cancel their appointments, the vacant slot is efficiently being offered to another patient. To liaise with GP practices and patients as necessary to obtain all relevant, accurate data if differs from Hospital IPM system To audit referral data from GP practises and report compliance as part of the primary care 2ww referral criteria To contact patients to chase sample return if the results are outstanding Monitor all surveillance making sure they are validated and receive appropriate appointment date To ensure that office protocol and procedures are maintained and reviewed appropriately. Adhering to trust policies and procedures To resolve straight forward and complex enquiries from patients. To give advice, reassurance to patient, carers and relatives who have concerns regarding appointment or procedure. To take incoming telephone calls ensuring they are dealt with in a courteous and sensitive manner with due regard for confidentiality. To be the first point of contact for staff using own initiative and decision making skills to deal with complex situations. To communicate effectively with medical professionals at all levels and the general public using experience and judgement To use experience and judgement to escalate any relevant information or issues to the Service Manager. To be proficient in the use of spreadsheets and databases. Keeping information updated. Be part of a team to carry out continuous service audits and ad hoc audits and surveys

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