Caseworker (Aintree University Hospital)

The post holders primary duties and responsibilities are as follows: Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury. Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. Maintain detailed case records, including accurate records of activity and intervention, using Day Ones Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. Build awareness of the role and charitys purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. Identify and support the recruitment and supervision of Day One volunteers, where appropriate. Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region. Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.

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