Charity Fundraising Administrator

Communication and working relationships to exchange information with fundraisers, donors, supporters and staff on a variety of fundraising and charity matters and procedures to communicate complicated administrative information to staff from other departments to communicate effectively with external contacts including suppliers of marketing materials to support the Fundraising and Partnerships Manager to create events as and when required to build relationships with stakeholders to support the growth of the charity including local businesses, schools, universities and community groups. Working relationships include: Associate Director of Communications and Partnerships Fundraising and Partnerships Manager Charity Accountant and other colleagues in the finance team Communications and engagement team Members of the Charity Committee fund managers within our organisation fundraisers, donors, corporate sponsors third party suppliers. Analytical and judgement to exercise judgement when dealing with enquiries to analyse information to make recommendations to the Fundraising and Partnerships Manager to analyse information to resolve problems for fundraisers, donors and supporters to know when and how to escalate issues to senior staff as required. Planning and organisation to plan workload and prioritise activities, meeting required deadlines to arrange fundraising events and activities to manage our event and fundraising calendar. Responsibility for patient and client care to have regular contact with individuals who have difficult family circumstances and/or are grieving following a bereavement/loss of loved ones. They are often feeling emotional and distressed. This includes face to face contact as well as telephone, emails and letters to have direct contact with patients and carers with a range of disabilities and/or ill health, supporting people to engage in activities and relevant communications within the scope of the charity to provide advice and information about our charity and fundraising or donor opportunities. Policy and service responsibility to contribute to the development of policies for fundraising to follow existing policies and procedures to propose changes to policies and procedures in own area. Responsibility for finance, equipment and other resources to handle cash donations and valuables in line with our standing financial instructions and standard operating procedures to maintain office supplies and stationery and order fundraising materials under guidance from the Fundraising and Partnerships Manager to source appropriate marketing materials and liaise with suppliers final proofs to be signed off by the Fundraising and Partnerships Manager. Information technology and administrative duties to update and maintain donor information on our CRM database to undertake data entry and text processing as required Responsibility for research and development to support the Fundraising and Partnerships Manager to develop surveys to seek views from staff, patients, carers, the public and stakeholders as needed to attend education, training and development opportunities relevant to fundraising, relevant to post and team. Responsibility and accountability to take responsibility for your ongoing personal and professional development to maintain confidentiality and discretion at all times to work independently to defined policies and procedures and manage own workload to deal with enquiries and implement procedures guided by standard operating practices, with support and guidance from the Fundraising and Partnerships Manager as required to role model behaviours that exemplify our people promise and encourage similar behaviours in colleagues to show a commitment to learning, self-reflection, appraisal and development to be curious about the work going on across Torbay and South Devon NHS Foundation Trust and to use this knowledge to improve our fundraising opportunities and outcomes.

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