Clerical Officer/Receptionist (XN02)

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. JOB DIMENSIONS To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative / clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. Qualifications Literate and numerate Experience Previous Clerical Experience (desirable) Previous Reception/Customer Care Experience (desirable) IT Skills/computer literate. Training Willing to undergo job training as required on a range of Patient Administration and other Systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Committed to working with people Professional attitude Practical Skills Good interpersonal skills Effectively communicate with patients and team members

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