Clinical Admin Apprentice - Surgery

To provide an administrative service to the Department. To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported. Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures. Answer queries from colleagues, GPs and patients in a timely and professional manner. To ensure that secure systems are in place for the storage of all resources including computerised information. To promptly open incoming mail, linking to relevant medical records and distributing post to Consultants where necessary. Scanning and uploading relevant patient medical documents into the Trusts Electronic Patient Record system. Set up and maintain effective filing, bring forward and retrieval systems. To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included. To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. In particular this will require regular liaison with various departments. To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included. To adhere to Trust Values in promoting all aspects of care and standards. To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust Provide cover for other staff within the team who are on leave or out of the office. To operate the various IT systems used to fulfil the role/department requirements. To liaise with other hospitals, other personnel and patients proactively and at the request of a Consultant and the Service Manager. To undertake photocopying/scanning duties as required. Data Administration To enter patient data and text correctly into the Trusts Electronic Patient Record system, identify errors and amend in accordance with the organisational procedures To achieve all data input within agreed Trust deadlines To ensure the Trusts Electronic Patient Record system reflects the Trusts up to date patient status Ensuring confidentiality and security of data in accordance with organisational requirements and in line with the Data Protection Act. Enquiry Handling/Customer Care Respond to callers and/or visitors promptly and courteously, identifying their needs and referring them as appropriate to the relevant discipline To adopt methods of communication and support which are suited to the needs of the visitors and/or callers To acknowledge difficulties in communication or in providing support and seek help as appropriate To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and/or callers To adhere to Trust Values in promoting all aspects of Customer Care to a high standard.

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