Clinical Administrator

JOB DESCRIPTION Clinical Administrator Post:Clinical Administrator Accountable to:Clinical Administrator Manager Job Purpose:To provide efficient, effective and responsive secretarial and administrative support to the members of the Multidisciplinary Clinical Team, particularly the Advice and Referral Team, in line with PT strategy. Responsibilities 1.0 Clinical 1.1 To work with specific members of the multidisciplinary clinical team, as agreed with the Clinical Administration Manager. 1.2 To maintain effective internal communications across the Clinical Administration Team at all sites and other PT departments. 1.3 To maintain effective external communications with healthcare professionals from other organisations, patients, patient families and carers. 1.4 To ensure the PT patient information system is kept up-to-date and accurate. 1.5 To ensure patient information is held in a secure and confidential manner in line with PT guidelines. 1.6 To ensure patients records kept correct and up-to-date. 1.7 To assist with Access to Healthcare Records requests, in line with policy and procedure. 1.8 To provide telephone support to clinical teams, dealing professionally and sensitively to enquiries from a range of sources. Ensure messages are flagged with the appropriate clinical team and recorded in clinical software, concisely, accurately and in a timely manner. 1.9 To undertake various tasks for the clinical teams and using appropriate systems, ensuring high quality and accuracy. 1.10 Be a point of reference for other PT staff and volunteers. 2.0 Professional 2.1 To adhere to the PT policy in relation to confidentiality, with specific reference to the Data Protection Act. 2.2 To report any breakdowns in the system or equipment to the Maintenance Department or Head of Estates. 2.3 To be aware of and adhere to all the relevant policies and procedures, with special reference to Health and Safety in the workplace. 2.4 To work as an integral part of the Clinical Administration Team, being sensitive to the needs of the whole team and supportive of other team members and PT service needs. You may specialise in one or more of the following areas In-Patient Unit, Care at Home, Living Well or Patient and Family Services. When working at the Beacon you may be required to help with additional duties, such as reception and maintenance tasks. 2.5 3.0 Training and Development a) Team 3.1 To share best practice with colleagues, especially in relation to new approaches to work. 3.2 To contribute to the effective development of the Clinical Administration Team. 3.3 To actively contribute and suggest on how improvements could be made to improve processes and workload, working closely with the Clinical Administration Manager. 3.4 To be able to work flexibly across all clinical areas to ensure continuity of service, in respect of colleagues being on annual leave, sick leave etc. b) Personal 3.5 To actively look for new opportunities and areas for self-development using the PT annual performance review system to ensure skills are kept relevant and up to date. 3.6 To develop effective relationships with colleagues and be aware of personal style. 3.7 To keep Training Tracker modules completion up-to-date. 3.8 To attend all in-house training day including mandatory and compulsory updates. 4.0 Safeguarding, Equality, Diversity and Inclusion 4.1 Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk. You are required to adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards). inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect. Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances. This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit. This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

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