Clinical Nurse Specialist, Community

•As a Clinical Nurse Specialist, you will work within a multi-disciplinary team providing specialist advice and care to hospice patients and their families •Through holistic assessment, provide information, advice, psychosocial and spiritual care to patients with palliative and end of life care needs, supporting their families and carers, liaising and referring on as necessary to appropriate health and social care professionals •Work in partnership with those receiving care, helping them to access relevant health and social care, information and support when they need it. Support people to access, identify, appraise and interpret complex information, to enable them to determine their own future •Use advanced communication skills in delivering highly emotive information clearly, sensitively and unambiguously with staff, patients, families and professionals by face-to-face, telephone and/or electronic means •Work collaboratively as part of the multi-disciplinary team (MDT) sharing the clinical caseload of patients/carers within the locality for patients who have complex palliative care needs to ensure efficient and timely care is delivered •To work as part of the MDT but also work autonomously making decisions and recommendations involving highly complex factors, seeking advice from colleagues or/and clinical leadership team when required, in order to make sound decisions around palliative and end of life care •To support management in training and mentoring a multidisciplinary workforce from novice to expert to work as one team •To support and implement any streamlined locality processes and services by embedding quality improvement methodology including clear outcome measures to produce efficient and highly performing community services •To support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, CCG, health and social care partners, businesses and voluntary organisations •To role model the values of Farleigh Hospice and support others within the organisation to do so by recognising positive behaviours, challenging poor behaviour, encouraging and supporting change •To be visible and credible with the ability to listen and respond to staff and to patient and family issues and insights •To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with colleagues as appropriate to deliver this •To Work as part of a team and provide clinical cover during the absence of other team members and ensure the priorities of the service are met especially in times of high demand. To adapt to the pressures of changing demands day to day •To deputise for the Locality Care Team Manager when necessary in relation to clinical leadership •To participate in the development of Hospice response to any identified changes in the supportive and palliative care needs of our population and engage with patients, carers and external professionals positively sharing any agreed change in service offer •To demonstrate skill in conflict resolution and use competent negotiation skills when dealing with difficult or challenging situations such as managing patient/carers unmet expectations •To engage and collaborate with external partners to develop locality-based joined up services using quality improvement methodology •To manage your own performance as well as identifying existing skills and competencies and ensuring that professional development plans are tailored to the changing capability requirements of the organisation •To provide specialist advice, education and support to professionals/staff regarding the management and care of people with specialist palliative care needs •To promote the continuing development of specialist knowledge, skills and attitudes to more junior members of staff in relation to end of life care including palliative care and frailty competencies   •To support, guide and motivate junior members of staff to deliver their best through effective use of the staff support matrix, through cluster group leadership as required •To maintain own professional standards and to lead by example by participating in supervision, professional registration, and the delivery of personal development plans ensuring compliance with professional development and mandatory training at all times •To participate in EOL and Palliative Care educational programmes. To give feedback from attended education programmes/study days to the multi-professional team •To carry out coordination duties as requested •To assist in recruitment to ensure appropriate staffing levels are in place through effective recruitment and rostering 

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