Complex Therapies Admin

Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list. Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully. Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses. Ensure all patient RTT statuses are correct at every stage of their pathway. Maintaining spreadsheets and databases; updating patient records with outcome of MDT / specialty meetings and clinic appointments. Responding to patient or staff contact via telephone, email Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent. Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly. Other Administrative Duties: Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc. Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses. To undertake any other duties appropriate to the post, as agreed with the Support Manager.

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