Data Analyst
Job Description
Job summary
We are recruiting a full time Data Analyst to join the Hospice's Income Generation Team.
The purpose of the Data Analyst role is to support the Income Generation Data Insight Lead in collating and analysing data relating to the ways people support the Hospice. We're committed to using this insight to inform our planning and decision-making when it comes to generating the income we need to care for local patients, families and carers.
St Leonard's Hospice has recently embarked on an ambitious programme of digital transformation, so this is a crucial time to join the team and contribute your skills to a huge range of projects that will increase our income and enable us to care for more people in York & North Yorkshire.
Main duties of the job
The Data Analyst will implement the processes and procedures designed by the Income Generation Data Insight Lead, contributing to the continuous improvement of work to:
- Integrate data to give a whole picture view of our supporters contribution to the cause.
- Gain greater insight into the identity and connection of people who donate to and /or fundraise in support of the Hospices work.
- Improve the processes supporters go through when donating to or fundraising in support of the Hospice.
- Identify supporter audiences and secure their further engagement with relevant and engaging best next offers tailored to their identity and their connection to our cause.
Our ideal candidate will:
- Have previous experience of working with relational datasets, spreadsheets and data visualisation tools
- Be able to extract information from data sets and write comprehensive reports
- Have strong IT skills and a working knowledge of GDPR
- Be highly organised and be able to plan and prioritise tasks
- Be able to work as part of a team
What we can offer you in return:
- Generous annual leave entitlement of up to 41 days
- Attractive pension schemes
- Extensive employee discounts
- Training and development opportunities
This role will primarily work Monday - Friday however we will consider flexible working arrangements such as some working from home and compressed hours.
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job responsibilities
Main duties and responsibilities
1. Produce mailing lists to support the Hospice's fundraising and marketing activity.
2. Analyse the performance of fundraising and marketing activity, reporting on key outputs, successes and areas for improvement.
3. Provide data for different audiences in different formats (e.g. reports, presentations) as required.
4. Interrogate data from a range of sources to identify audiences and activity the Hospice can test for income generation potential.
5. Coordinate the secure movement of data between systems, identifying areas where automation and integration can add efficiency.
6. Assist with the preparation of data for Gift Aid returns.
7. Maintain awareness of activities and approaches utilised by other organisations and share best practice to maximise the Hospice's fundraising income.
Person Specification
IT
Essential
- Strong IT skills
- Knowledge of Microsoft applications (Word, Powerpoint, Outlook and most importantly Excel)
Desirable
- Experience of using a CRM to support fundraising, marketing or sales
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
Qualifications
Essential
- Level 2 in Maths
Experience
Essential
- Experience working with relational datasets, spreadsheets and data visualisation tools
- Proficient in the cleaning, manipulation of data
- Ability to extract information from data sets and identify correlations and patterns
- Ability to write comprehensive reports
- Ability to use tools and techniques to visualise data in easy-to-understand formats, such as diagrams and graphs
- Ability to support colleagues to incorporate insight from your analysis into their work.
- Ability to monitor data quality and removing corrupt data
- Ability to plan and prioritise tasks, meet deadlines and ensure the successful execution of data analysis projects
- Working knowledge of GDPR
Desirable
- Previous experience of work in the charity sector
- Ability to create clear and informative data visualisations that tell compelling stories
Personal
Essential
- An analytical mind
- Be accurate and methodical
- Integrity, discretion and be able to respect confidentiality
Communication
Essential
- Proven interpersonal skills
- Ability to communicate effectively across a multi-disciplinary team
- Ability to communicate with key stakeholders to understand data content and business requirements
Desirable
- Strong communication skills and the ability to explain complex data findings to non-technical stakeholders and collaborate effectively with team members
Employer details
Employer name
St Leonard's Hospice
Address
St Leonard's Hospice
185 Tadcaster Road
York
North Yorkshire
YO24 1GL
