Deputy General Manager
Job Description
Job summary
A fantastic opportunity has arisen to join St George's University Hospitals NHS Foundation Trust as Deputy General Manager for the Critical Care Directorate. You will be an individual with an excellent track-record in operational management, combined with the commitment and leadership skills to deliver our ambitious and exciting vision for the Critical Care Directorate which will be expanding over the next two years, with funding secured for a 20 bedded new-build in addition to the 62 existing beds.
You will work closely with the General Manager, Head of Nursing, Clinical Director, Care Group Lead(s) and Matrons to provide operational management and contribute to the strategic development for Care Groups within the Critical Care Directorate. This includes ensuring that national and corporate targets / objectives are translated into operational plans and providing clear and consistent leadership to staff in the delivery of those plans
Main duties of the job
The Deputy General Manager is responsible for the operational delivery of all aspects of the Directorate. They will directly manage the performance of the three care groups within the Directorate. The DGM will be required to work with other management teams to achieve the required outputs.
The Deputy General Manager is responsible for the performance of staff whose main base is in the Critical Care Directorate. Each Directorate has a unique combination of challenges to overcome in order to ensure that St. George's delivers an outstanding clinical service. The Deputy General Manager works as a peer with the Lead Clinician and Matron in each Care Group and works closely with the Clinical Director.
The Deputy General Manager takes responsibility for operational issues in the Directorate particularly the management of issues around acute care and bed flows. The Deputy General Manager will deputise for the General Manager whenever the latter is off site in the community. The Lead Clinicians takes overall responsibility for strategic issues
About us
Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London and tertiary services into Surrey and Sussex. The large number of services include cardiothoracic medicine and surgery, neurosciences, vascular surgery, renal transplantation, ENT, maxillofacial and head and neck surgery, haematology and oncology, complex general surgery and interventional radiology.
A number of our services are members of established clinical networks which bring together doctors, nurses and other clinicians from a range of healthcare providers working to improve the quality of services for patients. These include the South London Cardiac and Stroke Network and the South-west London and Surrey Trauma Network, for which St George's Hospital is the designated heart attack centre, hyper-acute stroke unit and major trauma centre.
Job responsibilities
Please see attached job description and person specification for more detailed information on this post.
Person Specification
Qualifications
Essential
- Degree or equivalent professional qualification
- Post graduate management qualification or equivalent knowledge gained through experience
- Evidence of continuing professional development
Desirable
- Masters Degree or working towards one
Skills/Abilities
Essential
- Proven conceptual and analytical skills, including the ability to make and take decisions after analysis of options and implications.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly developed specialist knowledge and experience of developing services across the patient pathway.
- Excellent inter-personal and communications skills, with a track record in consistently delivering performance targets and writing complex business cases and policies.
- Able to set out conclusions and recommendations clearly and concisely in a range of written and verbal styles to reflect the needs of the audience.
- Able to influence and engage people in different settings from one to one to large audiences that may be hostile or antagonistic
- Ability to provide strategic direction and leadership within the Directorate without adopting a dictatorial style
- Understanding of issues of clinical governance and risk relevant to the Directorate.
Experience
Essential
- Extensive operational management experience in large complex organisations, some of which should be in health care, including design, development, implementation and management of operational change in a multiple stakeholder environment and experience of passing on ideas successfully to others.
- Extensive experience of performance management and including delivery of key NHS access targets.
- Demonstrable success in delivering change and performance with and through your management and clinical teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback.
- Significant experience of working with a range of professionals and in a range of environments. Experience working across multiple organisations to secure change; proven track record of overcoming obstacles to change and facilitating progress of projects.
- Experience of facilitating group discussions and supporting training, education and development opportunities
- Experience of influencing staff at all levels to ensure project objectives are owned by all members of the team including users and stakeholders
- Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo.
- Experience of implementing change management projects to develop or improve services
- Experience of business case preparation, presentation and implementation.
- Experience of developing, monitoring and managing budgets.
Desirable
- Experience of working with services in an Acute healthcare setting
- Experience of working with commissioners, including contract and performance monitoring
Knowledge
Essential
- Highly developed knowledge and understanding of organisational development and change
- Service quality and quality management
- Current changes and developments within the NHS.
- Change management theory
Other requirements
Essential
- Commitment to equal opportunities
- Commitment to providing improvement to services for patients
- Able to relate and adapt to the perspective of others
- Professionally credible. Confident in dealing with both clinicians and senior management staff
- Calm and rational approach to situations where conflict is likely
- A positive 'can-do' attitude towards challenges
- Clarity of thought and articulate in presenting ideas
- Flexibility
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St George's Hospital NHS Foundation Trust
Blackshaw Road
London
SW16 5HB
