Dietetics Senior Clerical Assistant

To process out-patient and community referrals via EMIS and to ensure clinics are filled; highlighting where waiting lists are increasing or resources are not being used to capacity. Monitor out-patient and patient group waiting lists ensuring patients are seen within agreed timescales and highlighting where this is not occurring. To be responsible for blocking clinics/slots and cancelling out-patient clinics and patient groups on EMIS and the cancelling of clinical rooms to enable other service users to use a room that we do not need. To move or create ad-hoc clinics and extend existing clinics. To undertake new and follow up appointment bookings for Dietetic clinics and patient groups including telephone bookings. To undertake cancellation and rescheduling of patient groups, clinics and appointments as required. To send correspondence to patients and referrers regarding out-patient bookings and attendance. To enter activity and discharge information onto EMIS. To handle and process patient records in line with the requirements of the Data Protection Act and Departmental standards. To retrieve patient records when required. To monitor and manage the patient literature supplies, ensuring the up to date resources are available in all offices and order as required. To take and transcribe minutes at meetings. To deal with incoming telephone calls from staff, patients, external agencies and the general public, taking accurate messages and action when necessary. To book rooms for patient groups, training and meeting rooms, as requested. To undertake reception duties, dealing with visitors enquiries in a professional and courteous manner. To assist in the induction of new dietitians, students and admin staff regarding administration procedures. To ensure tasks undertaken by junior admin staff are completed to a satisfactory standard and in a timely manner. To attend and actively participate / contribute at monthly Admin meetings and any other Service meeting deemed appropriate i.e. Locality or Departmental meetings. To undertake general administrative duties including generating patient correspondence, sending / actioning electronic tasks, scanning documents, filing, photocopying, sending / checking electronic faxes ensuring that they are checked against EMIS and associated paperwork is instigated, check CESIL / Synertec alerts on a rota basis, respond to emails where appropriate, distributing resources, agendas, minutes etc.

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