Donor Data Administrator
Job Description
Job summary
We are recruiting a part time Donor Data Administrator to join the Hospices Income Generation Team.
As we celebrate 40 years since admitting our first patient, St Leonard's Hospice is investing in discovering as much as possible about our wonderful supporters, making sure that everyone knows about the difference our work makes and how they can be part of making it happen.
The purpose of the Donor Data Administrator role is to enter donor and transaction data into our fundraising database so we can thank people for donating to the Hospice, report on fundraising performance and claim Gift Aid.
This is part time role, working 24 hours per weekwithin normal office hours between Monday Friday. Consideration will be given to flexible working arrangements.
Main duties of the job
The Donor Data Administrator will implement the processes and procedures designed by the Donor Data Lead, contributing to the continuous improvement of work to:
- Capture and record data relating to our donors and their support for the Hospices work.
- Thank donors appropriately for choosing to give to support our cause.
- Maintain efficient online filing systems to track donations for Gift Aid and audit purposes, in line with financial procedures and current legislation.
Our ideal candidate will:
- Be accurate at recording data
- Be highly organised and be able to plan and prioritise tasks
- Have good interpersonal skills
- Be able to work as part of a team
What we can offer you in return:
- Generous annual leave entitlement of up to 41 days
- Attractive pension schemes
- Extensive employee discounts
- Training and development opportunities
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job responsibilities
Main duties and responsibilities
1. Collate and input donor and transaction data accurately into the fundraising CRM (customer relationship management) system. Challenge any incorrect or missing information.
2. Use your discretion and judgement in accurately allocating incoming donations and the recording of donor data.
3. Assess the validity of Gift Aid declarations, ensuring we collect the required supporting information from the donor.
4. Produce accurate and relevant thank you communications, personalising them where appropriate, in response to donations received.
5. Maintain an efficient filing system that enables donor and donation records to be accessed for analysis, audit and Gift Aid purposes.
6. Support fundraising colleagues to ensure their thanking of donors is timely and relevant.
7. Provide general administration support to the Donor Data team.
8. Supervise volunteers, ensuring they have the required information and resources to complete their tasks.
9. Assist at Fundraising events, Hospice-led or otherwise, at the Hospice and off-site around the region. This will include occasional evening and weekend work.
Person Specification
Experience
Essential
- Accurate data entry
- Accurate typing
- Good team-player
- Good organisation skills: prioritising tasks, clear communication, attention to detail
Desirable
- Experience of data entry and admin work
- Experience of work in a fundraising and/or other charity setting
- Working knowledge of GDPR
Personal
Essential
- Work efficiently
- Confident
- Flexible approach to work undertaken
- A professional work ethic: discreet, honest, conscientious, self-motivated and reliable
IT
Essential
- Good basic IT skills
- Proficient in using Microsoft Word and Outlook to produce written communications
- Proficient in using Microsoft Excel to clean and manipulate data
Desirable
- Experience of entering data into a CRM
Communication
Essential
- Proven interpersonal skills
- Able to work effectively in a multi-disciplinary team
- Ability to communicate at all levels with the Hospice
Employer details
Employer name
St Leonard's Hospice
Address
St Leonard's Hospice
185 Tadcaster Road
York
North Yorkshire
YO24 1GL
