Engineer - Cloud Operations

An infrastructure operations engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual, both on-premise and in the Cloud. You do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. At this role level, you will: create and maintain documentation perform all routine tasks according to process and checklists monitor infrastructure and applications services alert and take appropriate action Skills needed for this role Asset and configuration management Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement) Availability and capacity management Manage service components to ensure they meet business needs and performance targets Change management Implement complex changes based on requests for changeApply change control procedures Coding and scripting Show an awareness of the scripting tools and software that are available and currently in use Continual service improvement Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions Support specific activities to improve processes Spot or identify obvious deficiencies Financial management Safe and efficient use of expensive equipment by users, including the install, running and maintenance of equipment and software Incident management Identify and register incidents, gathering the required information and allocating it to the appropriate channel Diagnose and prioritise incidents, investigate their causes and find resolutions Ownership and initiative Own an issue until a new owner has been found or the problem has been mitigated or resolved Problem management Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Effectively consult specialists where required Contribute to the implementation of remedies and preventative measures Service focus Take inputs and establish coherent frameworks that work Service reporting Ensure the service management platform is up-to-date at all times with Customer Service activities Produce relevant reports in a standard format and agreed timeframe Work with important stakeholders to discuss any changes in the reporting processes Add a commentary that provides an interpretation of the data set Service management framework knowledge Show an in-depth understanding of service management framework principles and processes Apply technical knowledge in project or programme activities Technical specialism Demonstrate experience and knowledge one, or more of the subject matter areas outlined in the job description, including (but not limited to): Server architecture Virtualisation technologies Datacentre operations Cloud operations Domain directory services Data storage and management Device management Information security management and cyber security Database administration services Network operations (wired/wireless/mobile) Business continuity management and disaster recovery planning Assist in technical support activities and carry out agreed or routine maintenance and administration tasks Technical understanding Show an awareness of the relevant subject matter and a high level understanding of what it involves Testing Correctly execute test scripts under supervision Identify issues and risks associated with the work Understand the role of testing and how it works User focus Identify and engage with users or stakeholders to collate user needs evidence Understand and define research that fits user needs Use quantitative and qualitative data about users to turn user focus into outcomes Other Duties: Participate in the on-call service Occasional work may be required outside of core business hours to support major projects / programmes Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.

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