ENHANCED ACCESS SERVICE ADMINISTRATOR
Job Description
The Context North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 9 GP Practices serving a population of almost 90,000 patients. Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes. NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy. The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to bring transform the Waldron into a community hub promoting health and wellbeing activities. We expect all our staff to share the values that are important to the PCN: Equity of quality and equity of access for all residents in and around North Lewisham Providing proactive, personalised and coordinated care Protecting and supporting general practice whilst also supporting transformation Collaborating and engaging with others to spur on innovation and sustainable working. Key Professional Working Relationships PCN Clinical Directors PCN Manager PCN Operations Lead GP Lead for Health Inequalities Administration staff and Practice Mangers for the 9 PCN-member GP surgeries The occupants/services in the Waldron Health Centre Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions Waldron Health Centres Security/Buildings officer PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc
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