Fundraising and Engagement Coordinator

Key Responsibilities: Supporter care The post holder will be responsible for maintaining effective communication with Trust staff and external charity supporters utilising a variety of platforms. This includes administering donations and thanking supporters in a prompt and efficient manner, by drafting and posting of letters, emails and making phone calls where appropriate. To act as the first point of contact into the charity, dealing with enquiries and providing excellent stakeholder and donor experience. Create a culture of positivity, enthusiasm, and professionalism in all areas of supporter care ensuring the charity is approachable, friendly and personable to all supporters and Trust staff. Ensuring supporter records are accurately maintained and up-to-date, including valid gift-aid declarations and communications preferences for individual supporters. Act as an effective ambassador for the charity in the community to engage support and raise awareness. To be responsible for the creation and maintenance of supporter records and producing reports to inform new developments and review current trends and areas of focus. The post holder will need to manage sensitive data and understand data consent. Fundraising and engagement To support the Head of Charity and Volunteers in securing new and existing supporters to sign up to challenge events, fundraising campaigns and activities, specific appeals and volunteering roles. To support Head of Charity and Volunteers with internal and external fundraising and awareness events as required, potentially in a range of locations requiring travel. This may involve some weekend and evening work. To support the Head of Charity and Volunteers in creating engaging communications including social media, email, charity website and internal platforms to raise awareness of the charity, its purpose and its opportunities. comms Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures. To manage fundraising materials stock and distribute these to supporters as needed. The post holder will support the Head of Charity and Volunteers with the production of creative content for communications, including identifying appropriate case studies for press releases and public outreach communications, working with the Trusts Communications and Design teams. Administration and reporting To keep accurate supporter records and recording income accurately and help create detailed income reports. To use income reports to accurately inform supporters of their own financial contributions and publicly update campaign and appeal progress. To support fund holders and clinical staff in all aspects of fund holder responsibilities, ensuring applications for funding are effectively administered and that fund holder information is maintained effectively. To work with fund holders and other colleagues in processing expenditure requests and working with the Finance team to process invoice requests and payments. To assist the Head of Charity and Volunteers and finance team to reconcile all donation income between the finance system and accounts on a monthly basis. finance To create reports as and when needed that will help inform strategic decisions and engagement plans. The support the Head of Charity and Volunteers in administering the grant making function of the charity ensuring all applications for funding are handled appropriately and sensitively. To process Purchase Orders, receipting activity and resolve any discrepancies with the Finance Team. Other duties Actively participate in regular charity, communications or project team meetings to drive performance and improvement. Participate in the delivery of charity projects across the Trust in response to need and availability. To undertake any other duties agreed with the Head of Charity and Volunteers, relating to fundraising and supporter activities. The post holder will be expected to work flexibly to respond to the changing needs of both the Charity and the Trust and work collaboratively with teams across the organisation. To work flexibly across our Trusts main sites: University Hospital Lewisham and Queen Elizabeth Hospital, Woolwich, also including travel the Trusts community settings. To keep up to date with GDPR and other legislation policy and good practice with regard to fundraising and maintenance of donor records. Records/information. Manage time efficiently in order to work on multiple projects and competing deadlines. Manage and prioritise own workload with understanding of the need to be flexible. Freedom to act General Requirements Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage support staffs development and training. Always keep requirements in mind and seek out to improve, including achieving customer service performance targets. Adhere to Trust policies and procedures e.g. Health and Safety at Work, Equal Opportunities and No Smoking. Act in such a way that all times the health and well-being of children and vulnerable adults is safeguarded. Familiarisation with and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition, all staff are expected to complete essential/mandatory training in this area. Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect and conform to the requirements of the General Data Protection Regulation 2018, including the responsibility to ensure that personal data is accurate and kept up to date. Working occasionally at weekends and some evenings in order to fulfil the duties within a flexible working timetable (subject to agreement with the line manager TOIL will be offered). Disclaimer: This job description does not purport to cover all aspects of the post holders duties, but is intended to be indicative of the main areas of responsibility. Other: This job description is not intended to be an exhaustive list and may be subject to change from time to time. All documents referred to throughout this Job Description can be found on the Trust intranet, or alternatively copies can be obtained from the Human Resources Directorate.

...

For more information about this vacancy press the 'Apply For Job' button.