General Manager

KEY RESPONSIBILITES 1. Operations Management: Oversee daily operations of the services (medical, events, security and training), including dispatch, fleet maintenance, and staff management. Ensure timely and efficient delivery of emergency and non-emergency medical transportation services. Implement and maintain Standard Operating Procedures (SOPs) to ensure high-quality service and compliance with CQC standards. Monitor response times and service quality to optimise operational efficiency & KPI's 2. Financial Management: Assist the Financial Administrator in developing and managing budgets to ensure the financial health of the company. Analyse and share financial reports, including revenue, expenses, and profitability, to identify areas for improvement. Oversee billing, invoicing, and collections to maintain cash flow and financial stability. Collaborate with the accounting department to manage payroll, accounts payable, and receivable. 3. CQC Compliance Ensure the company complies with all regulations governing ambulance services. Maintain the company's licensing and certifications, including those for vehicles, equipment, and personnel. Oversee safety protocols and ensure the company meets or exceeds health and safety standards . Conduct regular audits and risk assessments to ensure compliance and operational safety. 4. Human Resources Management: Lead, mentor, and manage a diverse team including professional medical staff (e.g. paramedics, ambulance care assistants etc) security, First Aid trainers and administrative staff. Oversee recruitment, onboarding, training, and performance evaluations. Develop workforce strategies to ensure adequate staffing levels, including scheduling, overtime management, and employee retention. Foster a positive work environment with a focus on professional development, teamwork, and staff well-being. 5. Customer Service and Client Relations: Ensure excellent customer service for patients, healthcare providers, and other partners. Respond to and resolve client complaints, inquiries, and incidents in a timely manner. Establish and maintain strong relationships with hospitals, insurance companies, government agencies, and other stakeholders. Conduct regular client satisfaction surveys and use feedback to improve services. 6. Business Development and Strategy: Develop and implement strategies to grow the business, including expanding service areas, securing new contracts, and building partnerships with healthcare organisations, events, security and training clients Identify new market opportunities and service offerings, such as special events medical services, inter-facility transport, or air ambulance services. Work with the marketing team to enhance the companys presence and reputation in the community. Track industry trends and competitor activity to stay competitive. 7. Fleet and Equipment Management: Oversee the maintenance and operation of the ambulance fleet, ensuring all vehicles are safe, reliable, and compliant with regulations. Manage procurement of medical supplies, equipment, and technology to ensure readiness and quality of care. Implement fleet management systems to track vehicle usage, maintenance, and performance. 8. Reporting and Communication: Provide regular reports to the Owners on financial performance, operations, client satisfaction, and employee performance. Communicate effectively with staff, clients, and partners to ensure transparency and smooth operations. Participate in company leadership meetings to drive strategic decision-making. Additional Tasks Any other duties as maybe deemed suitable for the post and as agreed with the Directors and within the context of the contract of employment. Priorities are likely to vary from time to time. To undertake any training necessary to fulfil the responsibilities of the role. Eligibility to Work in the UK: Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK and be currently residing in the UK at the time of application.

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