Health Care Assistant

Health Care Practitioner Line Manager Nurse Manager Accountable to Nurse Manager Hours per week 15 Job Summary To be responsible for the delivery of phlebotomy and other associated tasks, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. The post holder will work under indirect supervision of the clinical team and undertake tasks and duties delegated. They will work collaboratively with the general practice team to meet the needs of the patients, following policies and procedures. Generic Responsibilities All staff at The Orchard Medical Centre have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Professional Conduct At The Orchard medical Centre staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Primary Responsibilities The following are the core responsibilities of the HCP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: It is anticipated HCPs will develop skills in respecting patient/clients rights, preferences, choices, culture, identity, communication, Health and Safety and promoting health. To be aware of maintaining patient/client confidentiality at all times. Will not undertake any task or element of care until he/she has been assessed as competent by an appropriately trained registered nurse. To act as a chaperone as required to GPs/Nursing Team. To maintain standards of organisation in the treatment, practice and GP rooms. To assist in general nursing duties on completion of a training programme and the successful assessment of a set standard competency level and under the supervision of Practice Nursing Team, i.e. hypertension, ear syringing, spirometry, dressings, all eligible vaccinations, delegated activities from specialist clinics e.g. foot assessments for diabetes, urine testing, weight/height, blood pressure measurements, ECG recording, phlebotomy. To prepare/assist the GPs in minor surgery/IUD fitting. To be responsible for the correct maintenance, cleaning and disposal of surgical equipment. To be responsible for the re-stocking of all clinical areas and maintaining a stock rotation system. To ensure that drug/vaccine refrigerator/s are running at the correct temperature on a daily basis and maintain the Vaccine Cold Chain. Be aware and maintain standards of Infection control. Instruct patients in appropriate techniques or tasks. To behave in a professional manner at all times, being aware of how attitudes and personal behavior can impact on patient/client care and the team as a whole. To work within a multi-professional team and with patient/client valuing and respecting diversity, rights and beliefs when different from ones own. To interact in a professional manner and effectively within the team. Report immediately to a member of clinical staff or Senior Manager any acts of omission or error to safeguard the interests of the patient/client. To present her/himself at all times in a manner that is open and honest and will work in partnership with patients, clients, colleagues and the general public to enhance confidence, competence and best practice. To deal, at all times, politely and respectfully using civilised language and behaviour, with all patients, client and colleagues. Aggressive, abusive, threatening or violent behaviour is not accepted. To present a caring and efficient image and to present her/himself in a reasonable way, with due regard to social acceptability, tidiness and personal hygiene. To wear the agreed uniform in a clean and presentable condition with safe and suitable footwear. The uniform will comply with Health and Safety, Infection Control guidelines. Jewellery will be kept to a minimum. Maintain accurate clinical records in conjunction with extant legislation Ensure read codes and templates are used effectively Support the team in dealing with clinical emergencies Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.) Secondary Responsibilities In addition to the primary responsibilities, the HCP will be requested to: To identify and liaise regularly with the Nurse Manager To take an appropriate level of responsibility in participating in individual annual performance reviews. To take responsibility for completing and submitting an annual PDP by the appointed date each year To maintain own clinical development by participating within training relevant to their developing role.

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