HEMS Dispatcher

The service operates from 07:00 - 02:00, 365 days of the year in 9 hour shifts. This role is a fractional appointment up to 0.5WTE (18.75 hours per week) Emergency Dispatch Assistants work as part of a dispatch team using the Computer Aided Dispatch (CAD) system to send our aircraft and critical care team vehicles to patients in need in emergency situations. Though you will be employed by University Hospital Southampton NHS Foundation Trust (UHS), the role is based at Southern House- an ambulance emergency operations centre in Otterbourne, a South Central Ambulance Service (SCAS) location. The HEMS Care Group is commissioned by the Hampshire and Isle of Wight Air Ambulance Charity and you will work closely with the charity too. This is an exciting, challenging and extremely rewarding role with no two shifts being the same! UHS, HIOWAA live by their values and it is important that you can demonstrate the behaviours that meet these values: The UHS Values: Patients First, Always Improving, Working Together The HIOWAA Values: Openness, Dedication, Professionalism, Teamwork WHAT YOULL DO The Dispatch Assistant Role is multi-faceted but primarily responsible for: To support and assist the dispatch of all HEMS assets including aircraft and response cars in accordance with Trust procedures and the Command Control System. To promptly communicate with operational critical care team staff via radio, telephone and MDT, as applicable, to pre-position them in accordance with deployment plans and current workload. To assign and mobilise crews to incidents and response posts, maintaining the most appropriate and quickest level of response to any incident. To utilise Computer Aided Dispatch, radio, telephone systems and other communications equipment in accordance with Trust protocols and procedures. WHAT WERE LOOKING FORPrevious experience is advantageous but full training will be provided. Our ideal candidate is resilient, eager to learn, understands the importance of teamwork, and has good attention to detail. You must have access to your own transport and be willing work late evenings, bank holidays & weekends, as our service operations 7 days a week 365 days a year from 07:00 02:00. Please see the accompanying job description and person specification for further details.

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