Housekeeping Supervisor - Band 3
Job Description
Job summary
Job Details
- Supervisor
- Hotel Services
- Louth
- Band 3
- Position 1: 28.25 hours (2 week rota).
-
Position 2 : 28.25 hours (2 week rota).
- Both posts will provide 7 days cover between them working opposite shifts of the 2 week rota:
Week 1 - Post 1 Monday, Tuesday, Saturday Sunday
Week 2 - Post 1 Wednesday, Thursday, Friday
Week 1 - Post 2 Wednesday, Thursday Friday
Week 2 - Post 2 Monday, Tuesday, Saturday, Sunday
The shift times for both posts are 7.00-15.30 with one 7.00-17.30 shift per week which can be worked flexibly. The post holders will be expected to provide cover for each other.
Supporting the delivery of Housekeeping to corporate and ward areas and, where applicable, Linen Services, to the Trust, and leading the Housekeeping team in delivering high quality services to all areas; supporting the delivery of service modernisation and National Initiatives.
Assisting in establishing Hotel Services as having day-to-day "ownership" of the Hospital environment for the Facilities Division.
Main duties of the job
About the Role....
The post of the Housekeeping Section leader is to Support the delivery of Housekeeping and, where applicable, Linen Services, to the Trust, ensuring that hospital Clinics, Departments and Corridor areas are maintained to the highest standards of hygiene, environmental cleanliness and appearance and leading the Housekeeping team in delivering high quality services to all areas; supporting the delivery of service modernisation and National Initiatives.
What we're looking for.....
We require a Section Leader with ability to use your own initiative and a positive sense of, and approach towards customer care. Flexibility towards the work so as to meet changing needs and priorities at all times is required. You should be of smart appearance and demonstrate good communication skills.
In the application form "Supporting Information" section please identify what skills you already have and the skills you feel are transferable to this role, also details of the qualities/attributes you feel will be beneficial to the post.
About us
You will be seen across the site and will be required to carry out your work so that the standards set and the wide range of services provided support patient care and the needs of other hospital users.
The post holder is expected to treat patients, service users and carers with courtesy, care and compassion at all times, treating each person as an individual by offering a personalised service. Trust staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity in accordance with the Trust Dignity policies and dignity in care pledges. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
Job responsibilities
Supporting the delivery of Housekeeping to corporate and ward areas and, where applicable, Linen Services, to the Trust, and leading the Housekeeping team in delivering high quality services to all areas; supporting the delivery of service modernisation and National Initiatives.
Assisting in establishing Hotel Services as having day-to-day ownership of the Hospital environment for the Facilities Division.
Person Specification
Specific Requirements
Essential
- Able to demonstrate a flexible approach to changes in workload/duties/priorities and to motivate others to adopt the same approach.
- Able to demonstrate the ability to react quickly and sensitively to a wide range of differing needs.
- Able to demonstrate previous experience of office systems.
- Able to demonstrate eagerness to embrace change.
Qualifications
Essential
- GCSE grade C or equivalent in Maths and English
- Computer literacy to RSA level 2 or equivalent
Desirable
- Supervisory Qualification
- Health and Safety qualification
- NVQ Level 2 in Customer Care
Previous experience
Essential
- Previous NHS experience or experience of working in a high level customer service environment
- Previous Supervisory experience
Desirable
- Previous NHS experience or experience of working in a high level customer service environment
- Be able to demonstrate previous experience of training of staff
Knowledge and skills
Essential
- Literacy, numeracy and comprehension skills sufficient to complete timesheets and monitoring documents, calculate costs of orders, produce memos and short reports, complete Annual Appraisal documentation
- Able to demonstrate ability to take the lead role of supervising part of an inter-disciplinary team.
- Able to demonstrate the ability to work to deadlines and complete tasks according to objectives and to motivate others to do the same.
- Able to demonstrate a high standard of interpersonal skills and the ability to deal with people from all sections of society.
- Able to demonstrate the ability to use initiative to resolve problems and to prioritise own workload and that of others
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Coaching skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
County Louth Hospital
High Holme Road
Louth
LN11 0EU
