Patient Pathway Administrator
Job Description
Job summary
We are seeking to appoint aPatient Pathway Coordinator to join our Ophthalmology Administration team at the John Radcliffe Hospital.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
Main duties of the job
To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job responsibilities
- Designated point of contact for the consultants and clinic teams.
- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person.
- Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.
- Coordinate MDT meetings; including being responsible for taking & distributing minutes and ensuring all actions have been completed.
- To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.
- To regularly check future clinics, ensuring cover is agreed with the medical team, and under or over-booking issues are proactively dealt with.
- To ensure annual review appointments are scheduled for each patient and the service maintains effective clinic management throughout the year. Highlighting to Admin Team Leaders and/or the clinical team when clinics need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.
- Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Understanding of patient priorities and performance targets
- Good knowledge of patient pathways
- Thorough knowledge of healthcare administrative systems and processes
Desirable
- NVQ4 IT qualifications (obtained or working towards)
Experience and Skills
Essential
- Experience of using a full range of IT/Patient data systems including; Microsoft Office: Outlook, Word, Excel EPR/CRS
- Previous experience within the NHS/public sector
- In-depth understanding of Medical Terminology
- Appropriate to specialism Confidentiality and Data
Desirable
- Willingness to develop computer technology skills
- An understanding of the Trust's Elective Access Policy
- EPR Experience
Specific aptitude and abilities
Essential
- Accurate data entry, typing and checking skills, Pays attention to detail
- Manages and interprets data correctly to inform decision making
- Maintains high standards and quality of work
- Completes tasks on time (accurately and to a high quality)
- Organising, planning an prioritising skills
- Contributes to service improvements and is solution focused
Desirable
- Evidence of team working
Interpersonal Skills / Communication Skills
Essential
- Effective complaints handling
- Appropriate assertiveness skills
- Basic conflict resolution skills
- Makes a positive contribution to effective multi-disciplinary team working
Desirable
- Evidence of interacting with a wide range of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
John Radcliffe, West Wing
Headley Way
Oxford
OX3 9DU
