Patient Services & Administration Workflow Co-ordinator (QOF Team)

To support the QOF Team Lead with daily workflow for the Team To monitor and bring to the attention of the QOF Team Lead any changes to clinics/appointments that may be necessary and to liaise with colleagues regarding changes To support colleagues with training and keep informed of local and government updates To assist with the preparation and review of work-related protocols Maintain a good working knowledge of current QOF and recall processes and requirements Administer the patient invitation process for long-term condition reviews and other appointments as required Monitoring patient recall and recall systems Review and book weekly home visit clinics for the housebound patients Pro-actively initiate data quality improvement projects Set up and run clinical searches Ensure accurate report output Export data into Excel and interrogate Action tasks from clinical teams in respect of investigations results Regular liaison and discussion with clinical team as part of review process Accurately and efficiently process/record data on IT systems in line with practice protocols and policies Communicate with patients in a clear, effective and professional manner via text, email or by telephone Respond to incoming emails and maintain good housekeeping Ensure confidentiality and security of data at all times

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