Patient Services Advisor
Job Description
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive, friendly and caring image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Reception Greeting patients and assisting with queries Consulting with members of the practice team Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter Process incoming mail received over the reception desk Be able to cover all reception positions necessary Administration Have a thorough knowledge of all practice procedures Work in accordance with written protocols Carry out specific administrative tasks Email external agencies and photocopy documents as requested Assess online consultations "Doctrins" received by the Practice and allocate accordingly Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person Deal with home visit requests Computer Computer data entry and medical records new patient registrations, scanning of administrative documents, process patient change of name address have knowledge of Practice area Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of the telephone system Other Responsibilities Ensure building security have thorough knowledge of doors/windows/alarm Duties may be varied from time to time under the direction of the Practice Manager/ Office Manager/ Reception Team Leader dependant on current and evolving practice workload and staffing levels. Reception duties for our Enhanced Access service, on a rota basis alongside all other Patient Services Advisors and Administrators. We are open 2 evenings per week 6:30pm to 8pm and occasional Saturdays 9am-2pm.
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