Patient Services Co-ordinator (XN05)

The post-holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. You will be responsible for the day to day operational management of patient administration and access services for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. In addition you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality. You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team. The core knowledge, skills and experience required in the post are set out in detail in the person specification. They can be summarised as: Experience of managing people Waiting list and capacity management skills Demonstrable understanding of the management of patient administration processes within the Leeds Teaching Hospitals Trust and wider NHS Ability to analyse and bring about improvements in processes and working practices Ability to train, develop and motivate staff Awareness of the modernisation agenda as it relates to service provision and development Knowledge of current Personnel policies and procedures and their application Knowledge of current Government policies on the NHS IT literate including spreadsheets/PatientCentre, other databases, waiting list management. Excellent written and oral communication skills with proven interpersonal skills. Knowledge of producing reports and undertaking specific projects. Knowledge of reviewing, monitoring and developing appropriate administration processes and systems with the Patient Pathway and Access Team in line with Trust and local policies. A thorough knowledge of work practices and procedures across the patient administration process within the Trust and wider NHS is required by the post-holders. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. Additionally the following are core values which relate specifically to this post: Passionate Enthusiastic Solution focused The post-holder is expected to be committed to providing the highest quality of administrative support to the Business Manager and CSU, with the patients experience and quality of care paramount. CORE BEHAVIOURS & SKILLS You will be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU. You will be committed to establishing consistent systems and processes to support and improve patient pathway. You will be have an open, supportive working relationship with the staff in your team to encourage professional development and to meet the objectives of the CSU. You are expected to be honest, fair and consistent in your approach and to accept responsibility for ones own achievements, acts and omissions. Respect confidentiality in line with National, Trust and local policies and guidelines. You will have a positive and professional attitude. You should be committed to providing the highest quality of administrative support themselves and through management of their staff. You will promote, support and work towards the delivery and achievement of the Trusts and departments objectives. You will maintain and improve quality of service in your service and across the CSU. You will maintain a business-like appearance. Demonstrate commitment to your own and your teams personal & professional development as agreed with their line manager.

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