PCN Hub Co-Ordinator

Job Description Job summary: This role is a varying multi-faceted non-clinical role within the Ageing Well Team. An administrative workload, this role will be responsible for the co-ordination of the visits to housebound patients in both care homes and their own homes. The role requires a high level of diplomacy and communication skills and ability to work accurately and under pressure. The role will directly support both the clinical and non-clinical members of the Ageing Well Team in the organisation of patients care. KEY DUTIES AND RESPONSIBILITIES Be a first point of contact for general advice and support for care homes with administrative queries, directing them to other members of the team or booking them with the most relevant clinician to support any clinical needs as required. Receive calls from stakeholders and record all patient interactions within the patients medical record and contribute to report generation, analysis and production, be responsible for logging and making referrals in order to support the teams clinical staff. To work effectively as part of a team to provide cover within the Chesterfield and Dronfield PCN when required and to be flexible regarding working hours to meet the needs of the service Obtaining relevant information for clinicians to be able to triage patients appropriately. ADMINISTRATIVE TASKS Answer the calls from care homes and practices answering and directing onwards as appropriate. Support the team by taking some of the administrative tasks such as finding contact details for other services or the patients. Managing the emails coming into the Ageing Well email address Work on the task lists helping to resolve as many as possible enabling the task lists to be kept at manageable levels and responded to in a timely manner. Support the Ageing Well Team by completing stock control audits. Support the Ageing Well Team in other non-clinical tasks as required from time to time. Input and extract information from Practice computer system Deal with general enquiries Ensure the clinical computer system is kept up to date with accurate details recorded Ensure accurate completion of all necessary documentation associated with patient health care Attend and participate in team meetings as required including those that are scheduled outside your normal working hours. As much notice as possible will be given. COMMUNICATION The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly PROFESSIONAL DEVELOPMENT Work with your line manager to undertake continual personal and professional development. Undertake relevant training as required. Continually update own knowledge and skills within the job role. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Participate in annual individual performance review. INFECTION CONTROL All staff have a duty to comply with Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infections and infectious diseases. The responsibility includes minimising the risks by participating in training, highlighting any concerns you may have to the appropriate person as identified in the policies and procedures. HEALTH & SAFETY All staff have a duty to ensure the health & safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. All accidents must be reported to your line manager. You must participate in accident prevention by reporting hazards and following relevant policies and procedures and by participating in training. RISK MANAGEMENT All staff are required to contribute to the control of risk and use the incident reporting system to alert the PCN of incidents or near misses that may compromise the quality of services. CONFIDENTIALITY All staff working for Chesterfield & Dronfield PCN have both a common law duty and a statutory duty of confidentiality to protect patient information and only use it for the purposes for which it is intended. The disclosure and use of confidential patient information needs to be both lawful and ethical. INFORMATION GOVERNANCE It is the responsibility of all staff to respect the confidentiality of patients and staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to: Only access a person's identifiable information as required in the execution of their duties. Disclose information appropriately, in line with the Data Protection Act 1998. The list of duties in this job description is not exhaustive and is intended to outline the main activities of the post holder. Duties and responsibilities may be subject to change taking into account the development needs for Chesterfield & Dronfield Primary Care Network

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