PCN Project Support Administrator

Patient Administration: Patient Education and Support: Providing necessary guidance to patients, this may involve going through administrative procedures, such as completing forms and understanding clinic policies. Health Records Maintenance: Ensuring accuracy and completeness of patient health records, including updating medical histories and treatment plans. Referral Management: Coordinating patient referrals to specialists or other health or social care providers, ensuring timely communication and follow-up. Patient Follow-Up: Adhering to systems for patient follow-up, such as contacting patients for appointment reminders, test results, or medication adherence checks. Patient Advocacy: Acting as an advocate for patients within the healthcare system, assisting with navigating services, understanding treatment options, and addressing concerns. Administrative Support: Inventory Management: Maintaining inventory of office and medical supplies, ensuring adequate stock levels, and coordinating orders as necessary. Financial Administration: Helping collate and record costs incurred for projects delivered. This also involves routinely tracking expenditure to ensure it is kept in line with budgetary limitations. Adhering to claims process for purchases need to be made. Training and Onboarding Support: Assisting in the training and onboarding of new staff members, including providing guidance on administrative procedures and systems. Coordination of projects: Assisting in the coordination of the delivery of projects including logistical support and participant communication. Policy and Procedure Maintenance: Assisting in the maintenance of administrative policies and procedures, ensuring compliance with regulatory standards and best practices. Data Entry and Management: Electronic Health Record (EHR) System Maintenance: Troubleshooting EHR system issues, coordinating software updates, and providing user support to clinical staff. Quality Assurance: Conducting regular audits of patient records and data entry to ensure accuracy, completeness, and compliance with regulatory standards. Performance Reporting: Compiling data for performance metrics and Key Performance Indicators (KPIs), and assisting in the preparation of performance reports for management review. Performance Improvement Initiatives: Participating in performance improvement initiatives by collecting and analysing data, identifying trends or areas for improvement, and assisting in the development and implementation of action plans. Data Security Management: Ensuring the security and confidentiality of patient data through adherence to data protection policies, regular audits, and staff training on privacy best practices. Team Collaboration: Project Coordination: Supporting the coordination and implementation of special projects or initiatives within the primary care network, working closely with project leads and stakeholders. Cross-Functional Collaboration: Collaborating with other departments or external partners on shared projects or initiatives, fostering a spirit of teamwork and collaboration. Knowledge Sharing: Sharing best practices, resources, and lessons learned with colleagues to promote continuous learning and improvement across the organization. Conflict Resolution: Assisting in resolving conflicts or issues within the team or between departments, promoting a positive and respectful work environment. Interdepartmental Liaison: Serving as a liaison between administrative departments, clinical teams, and external stakeholders to facilitate communication, collaboration, and problem-solving. Team Training Coordination: Assisting in the coordination of training sessions or workshops for administrative staff, ensuring compliance with regulatory training requirements and staff development goals.

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