Personal Assistant (PA) to GPs

To have a thorough knowledge of all practice procedures To have a thorough knowledge of the practice area To have a thorough knowledge of the practice Fire and Health & Safety Policies To work in accordance with the policies and procedures established by the Practice Support your GPs, ensuring appropriate tasks are delivered to your GP and subsequently dealt with Call patients at the GP request, delivering information/messages in a professional and caring manner Work collaboratively with other administrative and clinical staff to ensure seamless service delivery Provide support to colleagues during busy periods or absences Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, dealing with the callers requests appropriately Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practices appointment protocols Initiate contact with and respond to requests from patients, team members and external agencies Input data into the patients healthcare records as necessary Deal with queries regarding services offered by the practice Arranging appointments for medicals and other non-routine appointments Taking messages and recording them Direct requests for information, e.g, SAR, insurance and solicitors letters and DVLA forms, to the relevant department Processing Hospital Letters Scanning of letters and test results on to computerised medical records Using the computer to enter patient information Processing eConsults to the appropriate healthcare professional or administrator Ensuring patient signatures and ID on relevant forms Registering temporary residents and those requiring immediately necessary treatment Have an understanding of the duty GP role and operate within the surgery protocol when necessary Liaison with other members of the Primary Health Care Team for patients attending Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested As part of the administration team, you would be expected to demonstrate flexibility and you may be asked to work in other areas Attend a formal appraisal with their manager at least every 12 months. Once a performance or training objective has been set, progress with be revised on a regular basis so that new objectives can be agreed Contribute to public health campaigns eg flu clinics through advice or direct care

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