Practice Manager

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff, with direct line management of the following staff: Operations Manager, Reception Manager, Management Support Assistant, Practice Nurse Manager and salaried GPs (non-clinical aspects only) Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Lead and implement an effective staff induction and appraisal process (including for any staff at the practice employed via the PCN) Implementing effective systems for the resolution of disciplinary and grievance issues Maintaining an effective overview of and ensuring compliance with HR legislation Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners Maintaining an effective liaison with the practice accountant, overseeing the practice accounts, ensuring year-end figures are presented in a timely manner. Briefing partners on all financial matters, including forecasting and cashflow. Managing and processing partners drawings, PAYE and pensions for practice staff Ensuring the organisation has appropriate insurance cover Managing contracts for services i.e., cleaning, gardening, window cleaning etc. and manage procurement of such supplies and services. Coordinating the reviewing and updating of all organisation policies and procedures, including developing, implementing and embedding an efficient business continuity plan. Leading change and continuous improvement initiatives; coordinating all projects within the organisation Supporting the team reach QOF targets Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy (internal and external) whilst marketing the practice appropriately. Ensuring the organisation maintains compliance with its NHS contractual and CQC obligations Actively encouraging and promoting the use of patient online services Liaising at internal and external meetings as required, including but not limited to PCN and locality representation. Deputise for the partners at such meetings when required. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide supporting services at the practice. Supporting the management of the Patient Participation Group Supporting the management of all complaints in line with current legislation and guidance The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the organisation IT system, delegating staff to act as administrators, ensuring compliance with IT security and IG is maintained at all times.

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