Practice Manager

Job Title Practice Manager Line Manager Lead GP (Dr Fahim Khan) Accountable to Dr Roohi Aslam (GP Partner) Hours per week 37.5 Job Summary To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting Equality, Diversity & Inclusion, Safety, Health Environment & Fire, Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations. Mission Statement At Carnarvon Medical Centre, we are a team of friendly and dedicated peoplestriving to deliver the best care possible for all our patients, to help optimise theirhealth and wellbeing through collaborating with patients, services insecondary / tertiary care sector and professionals in community services. Primary Responsibilities The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for: a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: Reception and Admin staff, Secretaries, Practice Nurses, Health Care Assistants d. Managing the recruitment process for the practice e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications f. Managing contracts for services g. Leading change and continuous improvement initiatives h. Coordinating the reviewing and updating of all practice policies and procedures i. Coordinating and lead the compilation of practice reports and the practice development plan (PDP) j. Developing, implementing and embedding an efficient business resilience plan (BRP) k. Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners and accountants l. Ensuring the team reach QOF targets (supported by the nursing and administrative leads) m. Coordinating the practice diary, ensuring meetings are scheduled appropriately n. Liaising at external meetings as required o. Marketing the practice appropriately q. Managing the Patient Participation Group r. Managing all complaints effectively s. Ensuring compliance with legislation and deal with disciplinary issues accordingly t. The management of the premises, including health and safety aspects such as risk assessments and mandatory training u. Managing the practice IT system, delegating staff to act as administrators. v. Ensuring compliance with IT security and IG w. Coordinating of all projects within the practice x. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively y. Maintaining the practice and NHS choices websites Secondary Responsibilities In addition to the primary responsibilities, the practice manager may be requested to: a. Deputise for the partners at internal and external meetings b. Act as the primary point of contact for NHS(E), ICB, PCN, community services, suppliers and other external stakeholders c. Partake in audit as requested by the audit lead

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