Practice Receptionist

Job purpose: Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Job responsibilities: Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed Register patients on the clinical records system Register patients for on-line access Assists with the photocopying of clinical records under the direction of the practice secretaries Receive and accurately record requests for home visits contacting local visiting services on clinical instructions Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts Manage the eConsults coming into the practice Assist with the management of the practices main e-mail account Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient Open and record post received both internally and externally Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate Assist colleagues in rearranging clinics when appropriate Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager

...

For more information about this vacancy press the 'Apply For Job' button.