Programme Manager - Change Hub

Lead the management and delivery of one (or more) of a number of large, complex and high-value projects with multiple stakeholders. Engage with all stakeholders to determine the project scope and implementation processes. Create project design documentation, and manage the project throughout the project life-cycle to ensure that all deliverables are met. Lead on determining and developing project performance indicators and analysing data to facilitate decision making. Advise the Programme leads and Senior Responsible Officers (SRO) on the future measures and objectives for project delivery, ensuring consistency with national targets and local objectives. Significant contribution to providing innovative solutions and developmental interventions to ensure top performance and delivery of project / programme aims to achieve this the Regional Programme Manager will require excellent communication and interpersonal skills to work with all stakeholders. To exercise sound judgment in an extremely complex environment. Contribute to the organisation-wide skills and training programme to promote improvement methodology and project management skills, focussed on embedding a culture of continuous improvement and high performance. Support Programme leads and Senior Responsible Officers (SRO by providing the necessary infrastructure, systems and skills required to meet the long term performance requirements for the delivery of identified key programmes and projects. Lead on specific projects as determined by the Programme leads and Senior Responsible Officers (SRO, ensuring SMART objectives for all relevant projects. Assist Programme leads and Senior Responsible Officers (SRO to initiate and create project delivery and support teams, to respond to programme needs, creating confidence to deliver and assuring the Board of its ability to meet its objectives. Create an overarching project plan for the development and implementation of the programme, reviewing as appropriate to meet changing needs and requirements affecting both participating organisations. Track and report progress to the Project team and Board. Apply high levels of communication/change management skills to overcome any resistance to change. Assist the Programme leads and Senior Responsible Officers (SRO to review the performance of projects by leading and undertaking complex audits, evaluations of service and surveys. Reporting outcomes so that all key targets are met, ensuring that there is an ongoing review of progress and where necessary, intervention to ensure projects are delivering to the required quality and levels of effectiveness, productivity and efficiency. Apply highly specialised skills and knowledge to deliver improvement and organisational change objectives. Provide expert advice to Executive Directors and senior management teams on the requirements and development of key performance indicators for their balanced scorecards. Assist the Programme leads and Senior Responsible Officers (SRO to establish an improved performance reporting regime on project deliverables, to provide assurance to the Programme Board on performance, using credible researched performance metrics. Assist with the preparation of performance reports for the Programme Board. The PMO Programme manager will be required to manage the whole project life cycle from the development of the design and preferred solution, through to project delivery, implementation and evaluation. This includes acquiring resources and co-ordinating the efforts of team members in order to deliver the project to plan. They will: Regularly lead project groups and workshops, providing leadership and direction. Be a dynamic leader, capable of shaping cultures for the delivery of high quality, patient focused care within available resources. Be proactive, facilitative and engage with others in the assessment, development and review of performance and delivery using performance data, patient experience/patient stories, research and evidence as the platform for improvement. Create and drive an environment of performance and project management discipline supported by a framework that enables clinical services and departments to flourish. Maintain and improve own knowledge, learning and ability to excel in the role, being an example for others. Adhere to the standards laid down in the NHS Code of Conduct for Managers and at all times act in a manner that reflects and promotes the values of the University Health Boards. This is a key leadership role within the organisation supporting strategic service redesign implementation which requires the post holder to have specialist knowledge and experience in service redesign. Work with Localities and Directorates to influence and shape strategic and operational priorities in order that where there are competing priorities, these can be aligned in order to optimise improvement and performance. Lead on determining and developing programme/project performance indicators, and future measures and objectives for project delivery, ensuring consistency with national targets and local objectives. Will be required to interpret and implement national policies, procedures and guidelines, advising on their affect and implications Develop and maintain professional communications and networks within the organisation and at local and national level. Actively participate in the personal development review process. Work with the Programme leads and Senior Responsible Officers (SRO to establish a strategic framework for performance and programme management aligned to strategic goals. Working with all internal and external stakeholders influence and shape strategic and operational priorities in order that where there are competing priorities these can be aligned in order to optimise improvement and performance. Ensure highly effective communication mechanisms and processes are in place to negotiate and consult with Board Directors, Directorates and senior clinicians in order to achieve demonstrable and measurable project / programme outcomes. To have a high level of specialist knowledge of the performance management levers, organisational risks and the need for full evidence and options to be determined and taken forward. Contribute to an open, proactive and collaborative culture, supported by effective multiple communication systems and processes that promote awareness and contribute to high levels of staff satisfaction. Present highly complex information to a wide range of stakeholders including other sectors, the public, service users/patients, and community groups, both within the University Health Boards and externally to ensure compliance with performance targets and strategic objectives. Requires the highest level of interpersonal and communication skills to influence change and engage with challenging targets, and be able to achieve this in a possible hostile and antagonistic range of environments. Use a wide range of communication skills to win hearts and minds on highly sensitive change issues, overcoming barriers to acceptance. Manage, motivate, persuade and influence multiple stakeholders and patients to ensure the timely completion and delivery of programme / project outcomes. Deal with highly contentious and controversial matters with tact and diplomacy, while ensuring that decisions are made in an open and transparent manner based on the evidence available. Communicate effectively with staff throughout the University Health Boards in relation to areas of responsibility. Make complex presentations to large groups of stakeholders. To ensure that the project is delivered within the managed financial budget and contingencies, and revenue and capital variances are monitored and reported. To ensure robust systems of governance (clinical, financial, staff, audit and information) and risk management are in place. Produce dashboard performance reports, reporting on project progress, next steps, deliverables, resource requirements, risks and issues. Line manage the senior project officers.. To manage, monitor and motivate the cross functional team assigned to the project . This will include coaching and mentoring, resource planning, standard setting, performance management, team and individual development. Support the development of a network of highly skilled, capable, forward thinking and flexible individuals to work in a number of environments within the University Health Boards Work closely with the Programme leads and Senior Responsible Officers (SRO to help develop performance reports from the University Health Boards systems. Interpret and analyse a range of complex performance and information systems to support strategy and programme development and project planning. Work with the MTU Clinical Leads in aligning, designing and introducing performance outcomes. Work with stakeholders to progress from a target driven, reactive system of performance to one of outcome based and understood measures. Work with the MTU Clinical Leads to develop performance measures and outcomes that compliment and align with local government to promote transition of services and a citizen focused approach to public service improvement. The post holder will require standard keyboard skills and be required to record and store all information/data on the appropriate information systems.

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