Project Support Officers

Key Duties & Responsibilities To work as part of the PMO team, utilising the team standard approach to Programme Management, to deliver key outcomes and objectives across a range of programmes. To be responsible for information gathering and analysis to support the delivery of programme plans. To participate in working groups, programme boards and other forums to provide information and analytical advice to Partners, Project Managers and Heads of Departments. To organise meetings /events and supporting PMO templates and plans associated with programmes of work. To work with members of the team to develop and implement project data collection systems that will provide accurate and timely data that aligns with the team standard approach to programme management and meets cluster and other programme needs. To communicate information and issues, including through briefings and reports where necessary, to Project Managers, Partners and Heads of Departments. To provide information on programme progress upon request, when needed. To produce regular project status reports and exception reports, where necessary. To analyse project data and performance and ensure contingency plans are in place, where necessary. To undertake auditing of programmes/services, as needed. To carry out web and publication research. To contribute to the development of key performance indicators for successful assessment of performance. To establish and maintain constructive relationships with stakeholders, ensuring that there is sufficient patient and public involvement in the transformation of, or changes to, services with the support of the ICBs Communications and Engagement team, to meet the ICBs legislative responsibility to involve patients and the public. To work in a matrix style both with the Directorate and across the ICB including managers, colleagues and senior management as appropriate. To provide high-quality project support across multiple projects in Financial Improvement and UEC To support the ICB improving population health through driving service redesign as well as value for money. To develop subject matter expertise and technical skills to ensure an outcomes-based ethos is delivered. To undertake scoping and research on strategic issues as directed. To take responsibility for translating projects into business cases for review and approval by the ICB. To take responsibility for inputting and monitoring the CIP efficiency templates and reporting requirements. To contribute to the contracting, procurement and tendering processes securing health care services for the people of Shropshire, Telford and Wrekin. To contribute to the development of new contracts and performance indicators when required with the contracting team. To regularly undertake research and development activity aligned to projects and service performance. To undertake complex audits/surveys related to programme and complex facts or situations, requiring analysis, interpretation or a comparison of a range of options. To recommend decisions on a range of complex/highly complex issues where there may be more than one course of action. To provide and receive highly complex, sensitive and contentious information. To negotiate with and motivate on project delivery, including linking in with other initiatives. To prepare reports and presentations to audiences ranging from members of the public to senior personnel working at strategic level, imparting information on projects and service changes. To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentations. Operational Responsibility Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively. Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects. Financial and Physical Resources Responsibility May hold delegated budget including for own specialist service Contributes to the formulation of budgets for their section and externally Authorised signatory to verify and authorise travel expenses and timesheets for bank and agency workers when totalling around £1,000 per month. Required to track financial expenditure and ensure activities/projects run to financial plan. Human Resources Responsibility Day to day management of a team of staff, including work allocation, may be required to support and train less experienced staff as appropriate. Ability to explain processes and procedures to those unfamiliar with them and provide training to support as appropriate. Provide training on specialism to staff at all levels, including clinicians and management. Information Management Responsibility Responsible for the maintenance of the directorates information system Regular advanced level use of a variety of IT packages to create reports using databases, designing and formatting reports. Planning and Organisation Responsibility Ability to plan and organise a broad range of complex activities. Ability to formulate, and adjust plans and strategies, co-ordinating allocation of plans as appropriate. Plans and implements new ways of working, facilitate collaborative working, capacity planning. Policy and Service Development Responsibility Implement policies and propose changes to practices, procedures and policies for own area which can at times also be implemented outside of own area. Develops service wide performance, service policies. Research and Development Responsibility Completes organisational staff surveys as and when required and other surveys or audits that are applicable to their role. May undertake complex surveys and audits as necessary to own work. Freedom to Act The post holder is required to follow and work within the organisations and professional policies to enable them to successfully achieve the agreed outcomes. The post holder will work autonomously and as a specialist within their area, will be required to lead on specific projects as required. Analytical and Judgemental Responsibility Analysis of performance data and capacity and demand data, assess projects, identifying areas for collaborative working and/or improvement. Analysis of intricate enquiries that require review, interpretation and evaluation of options/results taking into account any conflicting information or trends. Communication Responsibility Communicates, presents, and receives complex, sensitive, or contentious information to and from a varied audience including internal and external staff and other external organisations. May be required to present information to groups where negotiation or training is required due to barriers of understanding with the ability to obtain agreement and co-operation as needed. Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change. Presents workshops to large groups of staff.

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