Project Volunteer Coordinator

Working directly with the Associate Director of Service Development and Improvement, the postholder will support the design, development and implementation of a new Myton community-based support service for those people living with/or caring for someone with a life limiting illness in their own home. The Volunteer Coordinator will work to develop a team of community support volunteers and will be responsible for their recruitment, induction, training and ongoing support/management. Ensuring a positive experience for all volunteers and those we support. During the 'pilot' phase of the project, the Volunteer Coordinator will support the delivery and coordination off the community volunteer service including the management and supervision of volunteers, receiving referrals and matching volunteers to people with a life limiting illness and/or the carers. Main Duties & Responsibilities Service Development: Support the Associate Director of Service Development and Improvement to research existing community-based services both locally and nationally. Review patient feedback to determine the requirements of the new service and how this can best be delivered through volunteer roles. Contribute to the planning of the 'pilot' phase to implement the new service. Participate in the development and implementation of relevant policies and procedures in relation to the community-based volunteering service. Recruitment & Selection: Work directly with the Associate Director of Service Development and Improvement and Head ofVolunteering to establish the tasks that could be undertaken by volunteers and develop role descriptions. Liaise with marketing and the volunteering department to support with the planning and implementation of innovative and engaging volunteer recruitment campaigns. Develop community links and partnerships to ensure that our opportunities have a wide reach Attend community and Myton events to recruit new volunteers (this may involve some occasional evening and weekend working) Work closely with the Volunteering department to recruit, induct and support new volunteers. Induction & Training: Plan induction and ongoing training to ensure that each volunteer has all of the right skills and tools to provide the support needed in a community setting. Support the Head of Volunteering and Clinical Education Team to develop mandatory training solutions for newly appointed community support volunteers. Volunteer Support and Supervision: Provide regular supervision opportunities for volunteers, through a range of face-to-face, telephone and group supervision sessions Work with other volunteer coordinators to ensure that the volunteers are effectively managed and supported. Gather feedback from volunteers on their Myton experience Respond to and help resolve volunteering concerns and safeguarding issues as determined by the hospice policies and procedures Work with volunteering department to establish self-support and in-built leadership structures within the new volunteering teams created to expand the reach of Community services Reward and Recognition: Support in the delivery of appropriate reward and recognition for volunteers Ensure that managers across the charity are aware of and utilising the reward and recognition resources available Monitoring and Evaluating Volunteering: Maintain up to date volunteer records on the charity's volunteer management system Provide reports on volunteer data and impact for the new community service Use evaluation data from project stakeholders to further develop the service GENERAL RESPONSIBILITIES & OBLIGATIONS OF ALL EMPLOYEES Policies and Procedures The post holder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action. Volunteers Myton recognises the valuable contribution that volunteers make and we expect all employees to be able to support and work effectively with our volunteers. Confidentiality and Data protection It is a requirement of employment with Myton that all staff must comply with the obligation of confidentiality relating to personal information that could identify individuals. The Data Protection Act 1974/1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Myton to uphold the principles of the Act, adhere to Myton policies and to maintain strict confidentiality at all times. Infection Control All employees of Myton must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action. Equality & Diversity The post-holder must at all times carry out his/her responsibilities in line with Mytons Equality & Diversity Policy. Health & Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors & colleagues. The post holder is required to conform with Mytons policies on Health & Safety and Fire Prevention, & to attend related training as required. Safeguarding Vulnerable Adults and Children Its the duty of all staff working for Myton to safeguard children and vulnerable adults and undertake safeguarding training at an appropriate level. Code of Conduct Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics. Review of Job Description This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the postholder(s).

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