Retail Manager
Job Description
Job summary
The Retail Catering Manager plays a pivotal role in driving the success of retail catering services within NHS healthcare facilities, encompassing restaurants, retail outlets, and stores. This position is integral to delivering seamless operations, enhancing customer satisfaction, and fostering innovation. The role requires a forward-thinking leader capable of blending commercial acumen with operational excellence to ensure our catering services consistently meet and exceed expectations.
Main duties of the job
We are seeking an ambitious, innovative, and customer-focused Retail Catering Manager to lead and transform our retail catering team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance digital solutions, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The successful candidate will:* Drive Commercial Growth: Identify and implement strategies to maximize revenue, optimize costs, and enhance profitability across all retail catering outlets. Use market analysis and customer insights to make informed decisions that align with organizational goals.* Embrace Digital Transformation: Leverage digital tools and technologies to streamline operations, improve customer engagement, and modernize the customer experience, including online ordering and cashless payment systems.* Enhance Branding and Marketing: Develop and execute innovative marketing campaigns to attract and retain customers. Champion the brand's identity, ensuring it is synonymous with quality, value, and exceptional service.* Focus on Quality: Maintain a relentless focus on delivering high-quality food and services, ensuring that customer satisfaction remains at the forefront of all operations.* Ensure Food Safety and Compliance: Oversee strict adherence to food hygiene and safety standards, ensuring compliance with all relevant regulations and maintaining up-to-date certifications.* Lead and Develop the Team: Inspire, manage, and support the catering team to achieve their full potential, fostering a culture of excellence and innovation.* Champion Sustainability: Promote environmentally friendly practices in line with organizational values, including waste reduction, sustainable sourcing, and energy efficiency initiatives.We are seeking an ambitious, innovative, and customer-focused Retail Catering Manager to lead and transform our retail catering team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance digital solutions, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards. The successful candidate will:* Drive Commercial Growth: Identify and implement strategies to maximize revenue, optimize costs, and enhance profitability across all retail catering outlets. Use market analysis and customer insights to make informed decisions that align with organizational goals.* Embrace Digital Transformation: Leverage digital tools and technologies to streamline operations, improve customer engagement, and modernize the customer experience, including online ordering and cashless payment systems.* Enhance Branding and Marketing: Develop and execute innovative marketing campaigns to attract and retain customers. Champion the brand's identity, ensuring it is synonymous with quality, value, and exceptional service.* Focus on Quality: Maintain a relentless focus on delivering high-quality food and services, ensuring that customer satisfaction remains at the forefront of all operations.* Ensure Food Safety and Compliance: Oversee strict adherence to food hygiene and safety standards, ensuring compliance with all relevant regulations and maintaining up-to-date certifications.* Lead and Develop the Team: Inspire, manage, and support the catering team to achieve their full potential, fostering a culture of excellence and innovation.* Champion Sustainability: Promote environmentally friendly practices in line with organizational values, including waste reduction, sustainable sourcing, and energy efficiency initiatives.
Person Specification
Qualifications
Essential
- Diploma Level
- Evidence of proffesional experience
Desirable
- Level 4 FH
- Management Qualification ILM 4
Experience
Essential
- Track Record / Work History
- Finacial experience
Desirable
- Commercial Experience
- Marketing Experience
Skills
Essential
- Leaderships / Management
- Communication
Desirable
- Menu Devolopment
- Marketing Stratergies
Special Knowledge
Essential
- Health and Safety
- Contracting services
Desirable
- Allergen
- Nutritional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cardiff and Vale University Health Board
Address
UHB - Heath Hospital
Heath Park
Cardiff
CF14 4XW
