Robotic Process Automation (RPA) Administrator

The RPA Administrator has particular responsibility for:- 1. Arranging meetings and workshops, etc., on behalf of the RPA Team, preparing agendas and collating papers and distribution, keeping records of apologies received etc; 2. To attend meetings as minute/note taker and at these meetings take a record of attendees, apologies and those not present, take and transcribe minutes and actions of meetings and distribute to all required within an appropriate timescale, using the appropriate technology; 3. Chase and progress actions agreed to ensure regular and appropriate updates are provided; 4. Prepare, manage and distribute electronic documentation; 5. Update plans and RPA project registers/logs and, where required, obtain updates and information from key stakeholders; 6. Act as point of contact for members of the RPA Team who may be absent from the office or on holiday; 7. Provide support to the Waiting List Validation Patient Text Service by; o Providing end users with access and training in the use of the Netcall Patient Hub (full training will be provided) o Ensuring data capture of non-responses and issuing letters to the respective patients o Keep an up-to-date list of Consultants and Secretaries contact details for RPA use o Provide reports on patient-requested discharge rates and compliance with clinical validation requests. o Manning of the Waiting List Validation inbox for identification of RPA System Exceptions or Business Exceptions that have been left unchecked. 8. Set up and maintain electronic filing systems as required; 9. To communicate effectively and establish good working relations with a wide range of staff and third-party suppliers; 10. Develop knowledge of RPA technology and its role in streamlining administrative processes. Remain up to date regarding relevant developments to ensure an underlying understanding and provide context to the administrative tasks undertaken. 11. Deliver objectives and meet deadlines within timescales and resources. 12. Assist in maintaining own and others health, safety and security; 13. Act within legislation, policies and procedures relating to information governance. Attend statutory/mandatory training; 14. To support others effectively during times of change and work with others to overcome problems and tensions as they arise; 15. To work without direct supervision, using initiative and being able to make decisions without reference to a supervisor or manager; 16. To use sound judgement to seek advice or alert managers and staff to issues, particularly in the absence of RPA staff where Business Continuity Plans must be invoked in an RPA outage; 17. Good organisational skills and ability to prioritise and organise own workload in order to meet strict deadlines 18. Ability to communicate effectively via email, telephone, face-to-face and in meetings with staff at various levels across the Trust 19. The post holder should be able to maintain a good understanding of policy issues and be aware of current developments in and across the area of responsibility; 20. Undertake any other task which may be reasonably expected of the post-holder

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