Service Lead

Role Purpose: Main Duties and responsibilities: You will manage the daily operations of the service. Your key responsibilities will be: Supporting and directing staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way To lead, promote and a deliver an innovative service, ensuring equitable provision To be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose CLA wellbeing provision Develop and evolve the service, co-produced with service users to continuously meet the changing needs of CLA, communities, stakeholders and commissioners Develop and maintain internal standard operating procedures, and to maintain referral routes into and out of the service To ensure the safeguarding of young people and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback To ensure all monitoring and records are kept up to date, secure and used appropriately Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management To provide information, qualitative and quantitative data and reporting in a timely manner To attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services. To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for. To provide training to internal staff, volunteers, placements and external agencies as required. To provide leadership and support to a team including counsellors and being a key member of day to day operations, supporting the delivery of KPIs. You will be a motivated, passionate, experienced, organised and proactive leader, with experience in mental health, managing services and delivery teams. You will take a strength-based approach to all community delivery, be a solution-based practitioner and be constantly looking to innovate. The role will require dynamic operational leadership which embraces ABLs vision and values for the Emotional Wellbeing Early Support Service. This is a demanding job, but you will not be on your own. ABLs highly experienced and professional multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development specialists are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the service forward. Skills & Competencies required: This is a senior role working under the line management of ABLs Mental Health Divisional Lead and you will report in directly to ABLs monthly performance board. The role will be varied, challenging and rewarding as you lead the service delivery, ongoing innovation and service development. Are you: An experienced service manager with experience in a mental health environment Experienced in evolving and developing services within a complex health system in a co-produced way Experienced in working within mental health services and have in depth knowledge and understanding of CYP mental health pathways A highly experienced people manager, including paid staff, volunteers, and trainees. A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes A strategic thinker, able to foresee and take action to deal with problems and opportunities An adept communicator who adapts the message to fit the needs of the audience Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, and community leaders Results- orientated naturally seeking quantitative goals and actively aiming to outperform them Open and motivated by new ideas and perspectives Passionate about improving Children and Young Peoples emotional wellbeing Have an excellent understanding of counselling practice within the Ethical Framework for Good Practice in Counselling and Psychotherapy. (British Association for Counselling and Psychotherapy)

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