Social Work Team/ PFS Administrator

To maintain and support the development of administration systems that will ensure the smooth running of the Social Work Team to include: To be a point of contact for telephone calls and enquiries to the Social Work team Conduct phone calls in a calm, sensitive and supportive manner Administration relating to patient/client referrals on the EMIS electronic clinical record Admin relating to patient and client appointments for the social work team and other PFS staff as needed Assist with the setting up and administration of social work groups e.g. carers groups, drop in groups Collate patient information Administer room bookings for all members of the social work team including volunteers Ensure accurate information around referrals, appointments and communications are entered on to EMIS, the electronic patient record Maintain safe and secure storage of patient/client records Support the team in the production and use of activity statistics Type reports as appropriate Type letters e.g. updates/ discharge summaries for referrers Represent PFS at meetings where the team working practices and procedures are required to be shared or developed Support volunteers by ensuring they have the training to manage any administrative aspects of their role Record volunteer session notes on to EMIS Make orientation files for new starters Help the manager with clerical duties pertaining to clinical projects and audit Co-ordinate and maintain literature to reflect an up-to-date picture of the services Order and maintain resources used by the team Set up internal study days and prepare hand-outs for these, including laminating. E.g. team days Set up staff meetings and take minutes, ensuring distribution of these at the discretion of the Social Work Team manager Photocopy and scan documents as required Manage incoming and outgoing post Keep contact numbers and health care directories up to date Be a contact for lone working Support the broader PFS team where needed Support with timely signposting or referrals to other services, eg CAB Macmillan, LA as directed by the social workers/assistants Gather feedback/ help recruit patients and carers for research over the phone, sending information by email or post Monitoring team NHS email accounts Volunteers: scheduling community visits, ensuring lone working policy followed, supporting IPU volunteers by creating IPU patient updates Supporting/following processes of wider Hospice admin teams (Access, CNS, PTT and PFS Admin) To liaise with other health and social care professionals both with within St. Peters hospice and externally, as required To carry out any other duties as required. Additional Duties and Responsibilities To work as a member of a team To adhere to hospice policies and procedures To promote the work of the hospice at all appropriate times Personal Development To attend any training required to keep professionally updated.

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