Bus Ambassador
- Northumberland County Council
- Full Time
- Morpeth
- £26,421 - £28,770
Job Description
ROLE OF THE JOB
As a key member of our team, you'll be out and about across Northumberland, conducting daily patrols to monitor how well bus services are running. You'll gather important data on services, stations, and stops, such as ensuring that electronic displays are working and stations are clean and well-maintained.
Interacting with passengers will be a big part of your day. Whether you're chatting with them about their travel experiences, helping with wayfinding, or providing information on fares and routes, you'll be the friendly face of our bus service. You'll also be there to lend a hand to passengers with visible or hidden disabilities, ensuring they feel comfortable and supported throughout their journey.
In addition to helping passengers on their way, you'll also play a crucial role in gathering feedback. By conducting regular passenger surveys and engaging directly with bus users, you'll help us identify any unmet needs and work towards solutions. Plus, you'll actively promote public transport, sharing the benefits of bus travel and encouraging more people to hop on board.
This is an 18 month fixed-term post, funded until March 2026.
REQUIREMENTS OF THE JOB
- NVQ level 3 or equivalent experience.
- Experience in giving advice and counselling service users.
- Experience in engaging effectively with others and building productive relationships.
- Experience in organising and scheduling work or other resources.
- This post is based in Morpeth but will include significant daily outdoor working / travel around the county using the bus network, with some evening and weekend working. You will also need to drive a company vehicle at times so will need a full driving licence.
For further information about this role, please contact Helyn Douglas (Projects Officer) via email; [email protected]
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a full time, fixed-term position but applications on a secondment basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email [email protected] or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
