Housing Assistant - Retirement Estate 28hrs p/w

28 Hours a week

A day in the life

Your day will be spent working as part of the Supported Living team on site providing intensive housing management services for all residents, enabling residents to achieve maximum independence and general wellbeing. The post holder will be expected to work over a seven-day period on a rota basis performing the following duties:

Key Role Requirements

· Undertaking visits and providing housing related advice and assistance for estate residents.

· Undertaking keyworker duties, ensuring the completion and review of support needs and risk assessments with individual residents and maintaining computerised records.

· Liaising with and updating the Estate Manager and the Senior Housing Management Assistant regarding any residents' housing related issues or problems.

· Ensuring competency in the use of Smart Home devices and supporting residents to utilise devices within their homes to enhance support to meet individual needs.

· Providing out of hours housing management and security response e.g. fire, flood, in accordance with policies and procedures.

· Ensuring a fast and efficient response to residents requests for housing related matters for example repairs, advice on rent, service charges or housing benefit advice.

· Liaising with other departments and volunteers regarding the housing needs of residents.

· Promoting good communication between the residents and the housing management team.

· Providing cover in the absence of other members of the team.

· Demonstrating a commitment to an inclusive and diverse culture in all areas.

· Assisting managers in implementing quality assurance initiatives to improve the standards and the development of services offered by the charity.

· Working with residents to an agreed plan to address their housing needs and requirements where appropriate.

· Promoting, supporting and assisting with estate activities and activities within the community centre.

· Maintaining individual records and diary in accordance with our client's procedures.

· Providing reports for the manager and /or other agencies on individual residents or estate matters when necessary.

Intensive Housing Management Duties

Assist in the management of the estate in line with the client's policies and agreed practices. This will include the following tasks:

· Provide assistance in the referral and allocation process.

· Accompanying new residents and introducing them to the estate and residents.

· Provide advice and assistance to residents with getting utilities, etc. connected/ disconnected where appropriate.

· Encourage residents in the use of Smart Home devices.

· Assist in the promotion of residents' participation and involvement within the charity.

· Provide general advice and assistance with form filling in relation to housing related matters and claiming benefits.

· Assist residents with benefit or other claims, personal budgeting, and sign posting to relevant agencies to enable them to maintain their independence by remaining in their accommodation.

· Carry our regular health, safety and welfare checks on residents.

· Visit residents at agreed intervals to assess their health, safety, welfare and security needs and make the appropriate referrals to relevant agencies.

· In conjunction with the Estate Manager, ensure care packages provided by outside agencies/local authorities are monitored to ensure they meet the needs of residents.

· Respond to emergency calls from residents and contact emergency services, social services or family members as appropriate.

· Report repairs required and monitor progress.

· Provide advice and assistance to resident in meeting their responsibilities for their rent and tenancy agreement.

· Respond to queries and complaints from residents and neighbours in accordance with the client's Policies and Procedures.

· Respond to the changing needs of the residents to enable them to live in their homes and within the community.

· Take part in planning and delivery of social activities.

· Assisting with residents meetings.

· Undertake regular checks of the call-out system.

Health and Safety

· Being aware of and complying with safe working practices as instructed and in accordance with the client's policies and procedures; attending training as required.

· Contributing to the maintenance of a safe environment for residents and staff by immediately reporting any unsafe practise to the immediate manager.

· Reporting any defective equipment to the immediate manager.

· Reporting accidents to staff, residents and visitors to the Estate Manager and recording or checking the record in the accident record book.

· Acting calmly and responsibly in an emergency and planning effective and swift responses to situations in line with policies, and risk assessments.

A bit about you

Qualifications and experience:

· No formal educational qualifications are necessary however NVQ Level 2/3 or willingness to train to NVQ Level 2/3 or equivalent.

· Experience of working with older people (gained either in employment or in a voluntary or personal capacity).

· Working independently using initiative, as well as working within a team.

Intellect:

· Good communication skills (written and oral) and the ability to communicate with a wide range of people.

· The ability to follow verbal and written instructions.

· The ability to keep accurate records and use Microsoft Contact Relationship Management and database systems

· A basic understanding of Health and Safety and Fire precaution procedures.

· An understanding of the needs and concerns of older people and the ability to respect their privacy.

· A commitment to Equality and Diversity issues in all activities.

· Observation skills.

· Sound judgment, common sense and to react calmly in a crisis.

· Ability to carry out a variety of practical duties as per the job description.

· Ability to assist people to maintain their life skills promoting independence.

Other:

· Ability to learn and apply the Residents Charter.

· Willingness to undertake training (Health, Safety, Vocational and Developmental)

· Flexibility in hours and practice

Please note this role is subject to a Disclosure and Barring Service (DBS) check.

Why work for them:

· A pension scheme of up to 9% employer contributions.

· Life assurance of four times your salary.

· A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.

· The day off to celebrate your birthday as annual leave

· Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.

· Legal & General Pension, minimum 3% Trust contribution

· Family Friendly policy, enhanced payments including occupational mat/adoption/parental leave and paid leave for fertility treatment, care for dependents and pregnancy loss

· 25 days annual leave + bank holidays

· Ride to work scheme

· Occupational sick pay (increases with service & above statutory requirements)

· Self-help support on the client's website including a free will writing service!

· Access to Canada Life, 24hr counselling & wellbeing support

· Health Shield, Health Cash fund

· Private Medical Healthcare

· Claim back professional membership

· Wagestream. Get access, track and manage your wages when needed

· Retail reward app "Hapi" - discounts platforms

· Additional Leave scheme. Buy or sell up to 5 days extra annual leave

· £20 gift voucher on your birthday

· The company's new starter branded merchandise

· Duvet day

· Breeze, access to discounts via Healthshield

· Annual leave increased by 2 days after 10 years-service

· Cash reward for long service, 5, 10, 15, + years (£50+)

· Roll over up to 5 days annual leave

· Volunteering day, 1-day additional leave

If you are interested in working for our client's dynamic organisation that transforms lives for good, they want to hear from you.