IT Infrastructure Engineer

At Pavers, our focus is on delivering a seamless shopping experience for our customers both in-store and online. As we continue to expand, maintaining a robust and efficient IT infrastructure is critical to our success. We are seeking an experienced IT Infrastructure Engineer to ensure the smooth operation, reliability, and scalability of our IT systems across our retail locations and ecommerce platform. This position is a full-time permanent role, based at our Head Office in York. Some flexible working options can be discussed, but this role will be mainly office based..

As an IT Infrastructure Engineer, you will be responsible for managing, maintaining, and optimising the company's IT infrastructure, supporting both our physical stores and digital operations. You will play a key role in ensuring that our network, server, and cloud environments are secure, stable, and aligned with business needs. You will collaborate with various teams to implement solutions that drive performance and reliability and respond to technical issues that impact the day-to-day operations of our stores and online platform.

Core areas of responsibility will be; Network & Systems Administration, Retail Systems Support Cross Collaboration, Cloud & Virtualisation Management, Server & Storage Management, Security & Compliance, Project Implementation & Incident & Problem Management.

Key Responsibilities:

• Manage and maintain the company's IT infrastructure, including network systems (LAN/WAN), servers (on-premise and cloud), and storage systems.
• Ensure high availability and reliability of all infrastructure components.
• Monitor network performance, troubleshoot issues, and ensure efficient connectivity across all retail locations and head office.
• Oversee the infrastructure that supports in-store systems such as point-of-sale (POS), payment processing, inventory management, and store networking.
• Work closely with store managers and IT support teams to resolve technical issues.
• Implement, configure, and maintain store-level IT systems, including wireless networks, firewalls, and other network security devices.
• Manage cloud infrastructure (Azure, AWS) for ecommerce and corporate operations, ensuring scalability, security, and performance.
• Implement and maintain virtualised environments (e.g., VMware, Hyper-V) to support business continuity and operational efficiency.
• Ensure proper backup and disaster recovery strategies are in place for both cloud and on-premise systems.
• Administer Windows and Linux servers, ensuring they are patched, secure, and optimised for performance.
• Manage storage systems to support both retail and ecommerce operations, ensuring adequate capacity and backup solutions.
• Support database administration tasks and work closely with the development team to ensure backend systems are running optimally.
• Implement and maintain security protocols and systems to protect the company's infrastructure, including firewalls, VPNs, and endpoint security.
• Ensure compliance with industry regulations such as GDPR and PCI DSS, maintaining secure environments for payment processing and customer data.
• Perform regular vulnerability assessments and apply necessary patches and updates to ensure a secure environment.
• Participate in the planning and implementation of IT infrastructure projects.
• Act as a key point of contact for infrastructure-related incidents, working to resolve issues quickly and minimise disruption to business operations.
• Conduct root cause analysis for recurring issues, implementing long-term solutions to improve stability and performance.
• Provide documentation and knowledge sharing with the wider IT team to support continuous improvement.
• Provide input and recommendations for improving IT processes, tools, and technologies to enhance overall business efficiency.

What you'll need to be our IT Infrastructure Engineer:

• Proven experience as an IT Infrastructure Engineer or similar role, ideally within a retail or ecommerce environment.
• Strong knowledge of network administration, including LAN/WAN, VPN, firewalls, and wireless networks.
• Experience managing Windows and Linux servers, as well as cloud infrastructure (Azure, AWS).
• Familiarity with virtualisation technologies such as VMware, Hyper-V, and experience managing storage systems.
• Solid understanding of IT security principles, including firewalls, network security, and data protection (PCI DSS, GDPR).
• Experience with disaster recovery planning, backup solutions, and business continuity practices.
• Strong troubleshooting and problem-solving skills, with a focus on root cause analysis and long-term fixes.
• Familiarity with service management tools (e.g., ServiceNow, Jira) and ITIL processes.
• Ideally hold relevant certifications such as CCNA, MCSE, CompTIA Network+, or AWS/Azure certifications and ITIL Foundation or higher certification.
• Knowledge of scripting languages (e.g., PowerShell, Bash) to automate tasks and manage infrastructure would be ideal but not essential.
• Experience using Terraform or Infrastructure as code would be beneficial

Pay & Benefits

Salary: £35,000 to £50,000 depending on experience plus

• Generous Staff Discount
• Long Service Awards
• Holiday Entitlement (increases with service)
• Free Parking at Head Office
• Company Contribution Pension
• Death in Service benefit
• Annual discretionary bonus scheme
• Access to RetailTRUST (Wellbeing Support)
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme

About Us

Pavers has been trading for over 50 years and is a highly profitable and fast-growing family business with a strong balance sheet and a turnover over £200m. We also own the Jones Bootmaker, Herring Shoes, and Padders / Van Dal footwear business', remain acquisitive, and employ over 1900 people.

We were recently recognised as one of the Top 5 employers in Retail (Best Companies) but are keen to improve on this position year on year, our goal is to be the best retailer to work for. We aim to better inform our colleagues and customers to join us in our commitment to making a meaningful impact on our local communities, our Pavers Foundation has donated £2.5m to date, and we see this role as instrumental in working closely with the Foundation team to continue to change lives, by donating to charities and causes close to the hearts of all our colleagues.

We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people. Pavers are Carbon Neutral, and we are currently undertaking a significant expansion and modernisation of our York head office.