Supervisor

We have a part time Supervisor opportunity to join our Pavers team in Hilliers Garden Centre, Horsham on a 12 hours per week contract.

You'll need good availability as the role will include a mixture of weekend and weekday working.

Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?

Do you like to lead by example and motivate a team to achieve results?

Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?

You may be a Supervisor, aspiring Supervisor or have keyholder experience, and be someone who loves giving an amazing experience to all customers, then this could be the opportunity for you! Our stores are like family, which offer a nurturing environment to learn, grow and thrive in, whilst having fun at work.

You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to compliment a customer's needs. Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, giving genuine, honest, and knowledgeable advice on our products.

Pay & Benefits for our Supervisor

£12.10 per hour.

Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour.

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Supervisor

• You will support the management team in the day to day running of the store and coaching and developing the team, driving the achievement of the KPI's
• Deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer's needs
• Be self-aware, being able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team
• Maintaining general store standards & cleanliness
• Support the maintenance of product placements and stockroom
• Live and breathe Pavers DNA, always leading by example

About Us

Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands and are continually expanding our store network. In 2021, we were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies, holding a top 5 place since 2023 and have maintained a prestigious 3* world class employee engagement in 2023 and 2024. We remain committed to doing the right thing by our people and the planet.

As the first major retailer to achieve Carbon Neutral status in 2021, we continue to uphold this status annually, showcasing our unwavering dedication to sustainability. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.

Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.

If this sounds like the kind of business you'd like to join, we'd love to hear from you - please apply today for the role of Supervisor!