International Sales Support Coordinator - French Speaking

• 12 Month Fixed-Term Maternity Cover

• Earn up to £24,921 (pro-rata) plus commission
• Full-time, 5 days a week 2 weekends between July and August working on Saturday 8am to 4pm with Emergency phone cover

PGL Travel currently have an exciting opportunity for a French-speaking individual to join the PGL Team as an International Sales Support Coordinator.

THE ROLE

• To manage the administration of International Agent bookings to PGL's UK centres.
• To successfully manage customer needs by actively supporting the Business Development Managers to secure, manage and deliver bookings
• Provide exceptional customer service when supporting the organisation of a group's booking including, but not limited to: bed management; provision of centre and excursion information; coach transport; language courses; individual activity holidays.
• Secure future re-bookings by meeting and, where possible, exceeding customer expectations by delivering high quality customer service with proficient organisational skills.

IS THIS YOU?

• C1 and C2 Level of speaking and written French required
• Extensive experience in a customer focused environment
• Strong personal organisation skills - able to effectively prioritise workload
• Experience of handling group reservations
• The ability to work unsupervised and as part of a team and to adhere to strict deadlines

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You'll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday!
• Investing in your future - with sector leading family friendly policies and a contributory pension
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
• Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme
• Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please clickhere.

For any enquiries specific to this role please email [email protected].

We hire the best talent and value a diverse, inclusive team. However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually. More information on DBS checks is available on the gov.uk website.