Service Manager, Community Partnerships and Day Opportunities

Human Resources & Development - Form 35 Version 15- Issued October 2022 JOB DESCRIPTION AND PARTICULARS OF APPOINTMENT ▪ Job Title: Service Manager for In House Provider Services ▪ Post Number: P10128 ▪ Grade and SCP: Chief Officer C6 ▪ Directorate: People Where your role fits at Shropshire Council As Shropshire Council we are rightly proud of our achievements and we have proven to be a resilient local authority in our response to the many challenges we overcome, particularly over recent years. We will be continuing this momentum with ambition and a focus on delivering our four key priorities outlined within the Shropshire Plan: Healthy People, Healthy Environment, Health Economy and Healthy Organisation. We are committed to achieving this by aligning everything we do to our vision 'Shropshire - living the best life'; to tell everyone that Shropshire Council is a great place to be. We will enable a skilled, happy, healthy, diverse, inclusive, empowered, and proud workforce that influences and leads change, addressing any inequalities. As a member of the Senior Management Team within People's Directorate you will support the achievement of these key priorities, making a real difference to the lives of people in Shropshire. This role will be part of the Joint Commissioning structure within the People Directorate. The role is integral to the leadership team leading vital services to our residents across Shropshire. Level and Purpose of Post You will be a strategic lead within the People's directorate, this post will provide leadership and expert advice to Senior Managers and Members in our inhouse service delivery areas and act as a lead in supporting the directorate to meet its CQC legislation requirements Purpose of Post: As a Service Manager within the People's Directorate, you will develop and support the delivery of the joint commissioning agenda; working effectively with both internal and external partners to design and deliver in house services to achieve strategic outcomes for the Peoples directorate. The role will lead on the CQC assurance across the directorate to prepare for CQC inspections. The role will lead on continuous improvement and work with commissioners to deliver its ambitious all age commissioning programme across health and social care. Has oversight of the commissioning arrangements for services for adult social care. Lead on exploring and as part of the senior management team implementing new commissioning and delivery models to achieve positive outcomes. Has oversight and governance of changes to the delivery of services when required by changing legislation, specifications, budgets, and quality of performance requirements and make recommendations to the management team. Will contribute to the leadership team's work, to ensure that the Council's statutory and professional obligations (in their area) are met, and to ensure the delivery of policies and priorities needed to enable effective services. Programme management is required to deliver a number of transformational projects with significant service and financial improvement targets. This will include the development of project implementation plans and all associated project documentation. Represents the Council at local, national and regional levels. This post will provide expert advice to senior managers and members in the area of commissioned services within the people Directorate, including providing support to the Council's Scrutiny Function. Is responsible for the Quality Assurance and Performance of Social Care functions in relation to service delivery. As a member of the Council's People Management Team, to support the development and delivery of the Council's vision, values and strategic objectives on a range of directorate and corporate policies and tasks. To be responsible for the management of an agreed budget, influencing the annual budget setting and realignment processes to meet identified priorities and ensuring the best possible financial management. Provide expertise and strong management to drive performance and to deliver the Council priorities and meet service targets Manage operational planning, service delivery issues and engage with partners and other stakeholders in the promotion, communication and delivery of services including the management and resolution of provider performance and failure issues. To develop and maintain strong professional relationships with all contracted providers, address deficits in provision and ensure strong market management and development. To work to ensure that joined up, integrated services across key stakeholders meet the needs of vulnerable adults and their families. To ensure that the Local Authority's responsibility to deliver the highest possible quality support to vulnerable people is achieved. To ensure that the views of people in receipt of services are reflected in decision making and planning. To ensure oversight of quality assurance, standards of practice, and performance against key statutory responsibilities. To ensure services provided by independent and private sectors are appropriately monitored to ensure service delivery meets required standards and represents value for money. Key Responsibilities The post holder will be: Responsible to the Assistant Director for Joint Commissioning who is in turn responsible for the post holder's health and safety, training and development. To be responsible for the strategic direction and policy development for provider services. To develop short, mid, and long-term service strategies to support the People's directorate and corporate plans. Able to develop and deliver communications and communication strategies targeted at the appropriate level. As a member of the Council's Management Team, to support the development and delivery of the Council's vision, values and strategic objectives with a management role on a range of directorate and corporate policies and tasks. Lead the council's CQC assurance programme to ensure the council is compliant with CQC regulations. To be responsible for the management of an agreed budget for Provider Services, influencing the annual budget setting and realignment processes to meet identified priorities ensuring the best possible financial management. To ensure that the Local Authority's responsibilities to deliver the highest possible quality support to vulnerable people is achieved, ensuring operational procedures and practices are well defined, documented and consistently applied. To ensure that the views of people in receipt of services are reflected in decision making and planning through meaningful collaboration. Lead and contribute to new service development identifying commercial opportunities in provider services To ensure oversight of quality assurance and standards and performance against key statutory and regulatory responsibilities. To manage and lead the in-house provider services currently consisting of Day Services, Enable and Joint Training; Carers and the CQC Registered Services - Four Rivers and START teams (Please note this may change subject to commissioning decisions) Responsible and accountable for service delivery of Provider Services acting in a supervisory/managerial capacity, monitoring performance, supporting development and undertaking annual appraisals. To ensure a robust management information framework is in place that provides leaders, managers and professionals with the tools to analyse performance, outcomes and impact. To work with colleagues in Performance to ensure local, regional and national data returns are accurate and produced in a timely way. To work closely with external partners and stakeholders to contribute to the delivery of a seamless service. to transformation and Expected commissioning/projects and build relations with both internal and external partners in order achieve specified outcomes lead and/or contribute range of to a Experience of working effectively through commissioning cycles managing tenders for contracts of significant values Responsible for the development and recommendation for services and activities to secure best outcomes for service users and best outcomes for People Services that deliver optimum value for money. Manage performance of the services including defining outcomes, setting targets and monitoring performance in partnership. To ensure a robust management information framework is in place that provides leaders, managers and professionals with the tools to analyse performance, outcomes and impact. To ensure that strong multi-agency quality audit and assurance systems are in place to secure safe, high-quality services and that policies and practices are monitored and reviewed on a regular basis with reports and recommendations to Boards and Management Teams and that outcomes and practice changes communicated to front line practice. To work with senior management colleagues to ensure that quality assurance issues are addressed in the review and development of strategic polices and the delivery of services in accordance with changes to relevant legislation, corporate policy, professional best practice etc. As part of the senior management team, develop and deliver transformational plans, communications and strategies targeted at the appropriate level. To work with colleagues in Performance to ensure local, regional and national data returns are accurate and produced in a timely way. To attend corporate boards as required To ensure the directorate is compliant under data protection and ...